Enormous EE Bill

Turnip1

Hi All,

I am on a pay monthly contract with EE which gives me 1000 minutes of free calls. My usual bill is around £30 per month.

This month I was hit with a bill of £670. After querying it it appears my son has been using my phone to call his friend for hours at a time and racked up around 2500 minutes of calls.

This has really put me in a mess. My entire account has been wiped out and now my bank is hitting me with fees for going over my overdraft limit.

My query is really to see whether anyone else has had this happen and have EE been willing to enter any kind of negotiations or would I be wasting my time.
Ive been with them for years and never missed a payment on phone or broadband bills.

any advice or help is much appreciated

DCFC79

Turnip1 wrote: »

Hi All,

I am on a pay monthly contract with EE which gives me 1000 minutes of free calls. My usual bill is around £30 per month.

This month I was hit with a bill of £670. After querying it it appears my son has been using my phone to call his friend for hours at a time and racked up around 2500 minutes of calls.

This has really put me in a mess. My entire account has been wiped out and now my bank is hitting me with fees for going over my overdraft limit.

My query is really to see whether anyone else has had this happen and have EE been willing to enter any kind of negotiations or would I be wasting my time.
Ive been with them for years and never missed a payment on phone or broadband bills.

any advice or help is much appreciated

You can ask, maybe ask about a payment plan.

First question is did you not have a lock on the phone ?

If you didn't you should have one.

Why did he feel the need to use your phone ?

forgotmyname

Upgrade to an unlimited plan whilst grovelling to them may tip them to offering a discount, or a payment plan and dont let him use the phone ever again.

indesisiv

Wow!! How did you not notice over an hour a day!!!

Not sure if this is recommended or not, but can you not balance transfer the fee causing bit onto a credit card (Interest free) and pay it off over a few months?

Or be nice to EE and grovel ... hope for the best! They may play ball a bit.

Inner_Zone

Turnip1 wrote: »

Hi All,

I am on a pay monthly contract with EE which gives me 1000 minutes of free calls. My usual bill is around £30 per month.

indesisiv wrote: »

Wow!! How did you not notice over an hour a day!!!

Not sure if this is recommended or not, but can you not balance transfer the fee causing bit onto a credit card (Interest free) and pay it off over a few months?

Or be nice to vodaphone and grovel ... hope for the best! They may play ball a bit.

Why would Vodafone help an EE customer?

indesisiv

Inner_Zone wrote: »

Why would Vodafone help an EE customer?

I was reading 2 things at once and mixed up the names.

Cloudane

forgotmyname wrote: »

Upgrade to an unlimited plan whilst grovelling to them may tip them to offering a discount, or a payment plan and dont let him use the phone ever again.

+1 you will always get a nicer response from a company (like anyone else) when there's something in it for them.. incorporating it into negotiations for upgrading to one of the unlimited voice levels might well get them to help a bit. Good luck..

Carl31

thats over 41 hours in a month, thats over an hour a day, everyday of that month, sounds a bit strange?

How did you not notice that?