How do I get out my mobile contract

Sybinx

In December 2015 I took out a contact for a mobile phone and at first I was very pleased with my phone. But that soon passed when I got home. My signal strength was utter crap... And I mean utter rubbish. I called O2 straight away and they told me this was normal and it was a glitch. 2 months now and it's still utter rubbish. I never get a full signal and I mean never.

I've complained to O2 and they said, "They said that they have no record of a complaint or a call log of any calls from me..." !!!!!! do you men no call logs. I called before the 14 days were up and I said that I wasn't happy with the rubbish mobile signal of O2. Listen, the only time that I get a full signal is when I am in an O2 store. And that is only because there is a microwave transmitter on the roof of the building they are in.

I was told it was the SIM so they changed it... I have had both an O2 Guru who was helpful and a Samsung Technictian who said what I already knew anyway. "There isn't anything wrong with the phone..." So it all comes back to O2. They are not providing an adequate mobile service. The signal is just diabolical. I'm getting complaints from people who said that I keep breaking up and they can't hear me. I've had enough and I want to cancel my contract and go elsewhere.

Now I've looked through their User Policy... Their T&C and they are in breach of their own policy for not supplying an adequate service. I was with O2 6 years ago and their network was awesome. Now it's a pile of rubbish.

Why should I pay for a mobile service that isn't providing a good signal. Why should I buy myself out of a contract that I already complained before the 14 days was up. I have a busy job that I can't just ask for time off. These last two months I haven't had time to myself and I only managed to get back to O2 last week and on the weekend, which is when I got O2 Guru and Samsung Technican to advise me what I already know. The phone isn't at fault. Therefore, again... They are providing a poor service to their customers. I've resently spoken to other customers who have been in the same position as me. Complaints across the Internet. On forums. Even O2 forum has composing customers about the pathetic signals on their own network.

So the moral question. Do I pay up and lose out on the best part of £500 which is what I'd be putting out to cancel my contract with O2 because regardless of my complaints which by the way we're supposed to be logged and yet they don't have any record of me calling. How convenient for O2. So basically they are calling liar. Where do I stand in cancelling because I feel cheated and have a phone which has been seen by a Guru and a technician and they both said what I already knew but didn't let on that I'm a Service Desk Techical Analyst in the public sector and I'm nobodies fool. Other than my phone will end up being a very expensive paperweight.

I've done a little research and I know the value of my phone if I sell it to help out with cancelling my contract. I'd still have to put out quite a lot. But at least it won't be £500.

The net work in my area is just pants and that's being polite.

sdduk

I would think there is no way out of the contract unless O2 admit that the signal were you live is no good.

Your best bet is to pay the contract up and go somewhere else
if you do make sure you get a couple of sims from different network providers and check out the signal before you enter into another contract because you could jump out of the frying pan into the fire and you don't want to get your fingers burnt twice.

most network providers will send you a free sim if you go on there website and order them.

Frozen_up_north

I'm sorry if you are stuck in a 2 year contract that doesn't live up to expectations, but it's been said time and time again on here to try before you buy... As the last poster said the networks will give you a pay as you go SIM to try for free, or you can pick one up in a supermarket for 99p or so. Even without credit you can ring their "top up" number and see how it goes.

Equally, I and several others on here, recommend buying a phone outright and taking a 30 day rolling contract, rather than being lured into a 2 year deal with a shiny new phone on a monthly purchase plan.

A lot can change in 2 years, examples include Orange and T-Mobile forming EE and removing some masts, the next might be Three buying O2 and doing the same!

At best you might be able to haggle with O2 on the basis of them not meeting their part of the contract by not providing coverage, but that may not be easy. Does their coverage map show good coverage at your location, including indoor coverage? Many modern houses have foil backed insulation in the walls and that knocks mobile signals down significantly. None of the networks guarantee coverage and certainly not indoors.

nomoneytoday

Are you on a refresh tariff?


If so, AFAIK, you can pay off the phone and then the line rental costs finish too.
Then take your phone elsewhere on a sim only contract, and the overall cost should be broadly similar IMHO