An honest house insurer?

GingerBob_3

rudekid48 wrote: »

The point really is that you never actually offer anything to back up your vents. You just tend to make sweeping statements about how all insurers are out to screw you and never actually add anything of value to a thread.
Maybe you should start a thread of your own and outline what your personal experience has been - at least this way people could understand where you are coming from?

Well actually I did. I suggested the OP look at NFU Mutual as a provider. As for the "sweeping statement ..." have a look at the article in yesterday's Telegraph about the problems people have with the insurance industry.

magpiecottage

If you have a problem with an insurance company you can complain.

If you are not satisfied with the answer, you can ask the Financial Ombudsman Service to look at it.

In this instance, I very much doubt a complaint that if you claim you will lose your no claims bonus is going to get very far because it does what it says on the tin.

If you did not want to lose your no claims bonus if you claimed then the solution would be to simply choose an insurance company that did not offer one.


With regard to the £300, if it was not made clear when the policy was taken out that such a charge would be made, it is likely that FOS would order the insurance company to waive it.

However, this is largely a reflection of a statutory requirement to disclose such costs. So it seems unlikely that it was not disclosed - and if it was disclosed that is hardly dishonest.

Insurers do try to keep costs down because they are businesses, not charities or, worse, arms of government!

BML

One last blast. I was told that I would lose my no claims allowance so I asked how much that would affect my policy and this is the reply.

"Thank you for your email, with the no claims bonus, we can not put a Monterey value to this as the rates change all the time."

Quentin

You can find out what difference a claim makes to your premiums now by doing dummy quotes online with this incident as a claim (and no "no claim bonus") and just as a "loss".


(Because you have reported this loss to your insurer you must now disclose it to other insurers who ask about your claims or losses history, and this can impact your future premiums.)


Next time don't contact your insurer about any loss/claim unless you are certain you will be making a claim!

FutureGirl

I once had a customer complain because I HAD told him about no claims bonus being affected, and having to pay an excess...

And they can't tell how how much your premium will change as it's based on loads of factors, IE your previous claims, whether those claims were under buildings and/or contents, the cost of the claim, statistics in your area... even government policies relating to tax etc. They can't see into the future, so that is why your quote won't be generated until you're due to renew. So what I advise people to do, as Quentin has, is to do dummy quotes online with a claim.

magpiecottage

FutureGirl wrote: »

They can't see into the future, so that is why your quote won't be generated until you're due to renew.

Presumably if they could see into the future they would be able to say "We are not going to insure you this year because we can see you will have an accident before the policy will expire".