Mobile by Sainsburys - bonus points

colb15

Just wondering if anyone who was with sainsburys last year have had their bonus nectar points added to your account. I've have had nothing yet and neither nectar or sainsburys want to hear about it. Both stating its the other party who needs to fix this

MoneyMate

Hi colb15 and welcome to MSE

I had to phone them back when no points were issued, went for gift card through post Much Better

colb15

Can I ask who you contacted? Sainsbury's?

matelodave

We had to give both Sainsbury's & Nectar a good kicking to get them to sort it out

colb15

So you got your points? Guy I was onto today claimed they won't be added to accounts until after the 15th of Feb. Making it up as he went along I'd say

MoneyMate

colb15 wrote: »

Can I ask who you contacted? Sainsbury's?

Sainsburys mobile that's if it's still exists,
Phoneshopsupport@phoneshopbysainsburys.co.uk
By phone 0800 015 2552
Opening hours
Monday to Friday: 9am - 8pm
Saturdays: 9am - 7pm
Sundays: 10am - 5pm :beer:

This number may be better 0333 313 1150

Inner_Zone

colb15 wrote: »

So you got your points? Guy I was onto today claimed they won't be added to accounts until after the 15th of Feb. Making it up as he went along I'd say

That will be four weeks after they closed the service down. I was told the same on 04/01/16 when I asked for a gift card refund, so there maybe some truth in it.

However they also sent me a PAC code despite me informing the operative i did not want one.