O2 Refusing to remove default on my credit file

alexj90

I'd be super grateful to anyone that can help.

I have a settled o2 default on my credit file dating back to 2012. Its for £230 which was settled in 2012. The debt was paid but the default is still showing on my credit report albeit settled.I found a template letter on here and edited it filling in my information and sent it off. The template letter was basically requesting for them to show me the notice of default they had issued me and whether they had followed all formalities correctly.

They have recently replied back saying ''your account was not governed by the consumer credit act 1974 for fixed term credit (your account was not fixed term) and therefore are not obliged to issue a notice of default. We fulfil our obligations of the issuing of payable invoices within the terms of your contract. The satisfied loading is correct and will not be amended or removed.''

Anyone have any idea what i would reply back? Is there a way i can dispute this?

DCFC79

Is the date for the default 2012 ?

fermi

It is correct that there is no legal obligation or rule to issue a default notice on a phone contract.

I suspect I know the template you used, which is not much use even for consumer credit regulated accounts, so wholly pointless and inapplicable here.

There is a recommendation from the ICO that you are warned before a default is applied, but if your account T&Cs or you have otherwise been informed that no payment may lead to a default, then not issuing a warning would not invalidate the default on the CRA record.

Even when a warning is sent, they are not obliged to keep a record, or not least beyond an internal note to say one was sent.

alexj90

yes it was issued in 2012

alexj90

Thanks for the response. So am i completely out of options here?

Thrugelmir

alexj90 wrote: »

Thanks for the response. So am i completely out of options here?

Your credit history is an accurate record of events. If information could be easily removed. Make the whole system pointless and valueless.

alexj90

Thrugelmir wrote: »

Your credit history is an accurate record of events. If information could be easily removed. Make the whole system pointless and valueless.

i agree however i find it a bit harsh for them to refuse to remove a default from 4 years ago where i have cleared the balance. It has affected my credit report even though it shows as settled. Really gutted there isnt a way around this. Thanks anyway

Thrugelmir

alexj90 wrote: »

i agree however i find it a bit harsh for them to refuse to remove a default from 4 years ago where i have cleared the balance. It has affected my credit report even though it shows as settled. Really gutted there isnt a way around this. Thanks anyway

Why is it harsh? The purpose of a credit file is to warn others. No business wants customers who aren't going to pay their bills on time without being chased and costing money in the process. Cash is the life blood of companies.

m4rc

alexj90 wrote: »

i agree however i find it a bit harsh for them to refuse to remove a default from 4 years ago where i have cleared the balance. It has affected my credit report even though it shows as settled. Really gutted there isnt a way around this. Thanks anyway

The positive is its a small amount and marked as settled and shouldn't have much of an impact on your credit history now, it will vanish 6 years to the day (give it a few days) that the default was registered.

And don't worry that it's 'affected your credit report' - you don't know how lenders will see it, they may well not be bothered as its a mobile contract and settled soon after default, it may well impact a mortgage application but go through a broker and tell them it's there so they can assess it. For credit cards and other finance they all have their own lending criteria that they don't and won't disclose, some will refuse you instantly, many others would look at he rest of your application, some won't be at all bothered.

Best to just move on I'm afraid, O2 don't have to remove the default and most likely won't as they are simply reporting the facts to the CRA's.