Washing Machine- Warranty Issue

burnleymik

Hi there, wondering if anyone could give me guidance on this....

We bought a new Hotpoint washing machine in September last year, but it's developed a fault, which the code apparently means an issue with the PCB?

This seems to be quite a common fault according to Google.

Going through the manual I noticed something I hadn't seen previously, that basically states if you cut the plug off then the warranty is void.

As we have a fitted kitchen and the appliance comes with a moulded plug, I didn't have much choice but to cut the plug off and replace it with another to be able to install it.

Will I be able to have the repair done under the warranty, as I would argue changing a plug and a common fault on the PCB are almost certainly no way connected.?

or do I just have to suck it up and pay?

thanks in advance.

powerful_Rogue

burnleymik wrote: »

Hi there, wondering if anyone could give me guidance on this....

We bought a new Hotpoint washing machine in September last year, but it's developed a fault, which the code apparently means an issue with the PCB?

This seems to be quite a common fault according to Google.

Going through the manual I noticed something I hadn't seen previously, that basically states if you cut the plug off then the warranty is void.

As we have a fitted kitchen and the appliance comes with a moulded plug, I didn't have much choice but to cut the plug off and replace it with another to be able to install it.

Will I be able to have the repair done under the warranty, as I would argue changing a plug and a common fault on the PCB are almost certainly no way connected.?

or do I just have to suck it up and pay?

thanks in advance.

Unfortunately a warranty is in addition to your statutory rights and as such the manufacturer can impose certain criteria.

Might be worth going though the retailer using the Sales of Goods Act - however as its over 6 months old you would need to get an independent report stating that its stopped working due to an inherent fault,.

LilElvis

powerful_Rogue wrote: »

Unfortunately a warranty is in addition to your statutory rights and as such the manufacturer can impose certain criteria.

Might be worth going though the retailer using the Sales of Goods Act - however as its over 6 months old you would need to get an independent report stating that its stopped working due to an inherent fault,.

It's less than 6 months old so the onus is on the seller to prove that the fault is down to misuse. Contact the seller and they must investigate and remedy the problem by repairing, replacing or issuing a refund - they get to choose which solution though.

burnleymik

Oh ok so we can use the dale of goods act if under 6 months old?

Thankyou very much.

shaun_from_Africa

burnleymik wrote: »

Oh ok so we can use the dale of goods act if under 6 months old?

You can attempt to use SOGA rights for up to 6 years from the date of purchase if the sale was in England and 5 years from the date of discovery of a problem for Scotland.

The 6 month period relates to who is responsible for proving the cause of a fault.
If the fault appears within 6 months from purchase, that fault is deemed to have been there at the time of sale and it's up to the retailer to prove otherwise. (if for example, they think that goods failed due to misuse).
After 6 months, the onus falls on the consumer to prove that the goods were faulty at the time of purchase.
This is normally referred to as an inherent fault which means that the problem is due to a manufacturing defect (faulty components or poor manufacture) and was there at the time of purchase but only came to light at a later date.

Bordeuax

Did it still work after cutting the wire changing the plug ..if so you've got a case .The seller is in a contract with you not the manufacture.

Zandoni

Just get Hotpoint out to fix it under warranty, I doubt the engineer will care that the plug has been replaced.

Can't see anything about plugs being removed, they are mentioned as consumables.

http://www.hotpointservice.co.uk/repair-terms-and-conditions/

visidigi

Zandoni wrote: »

Just get Hotpoint out to fix it under warranty, I doubt the engineer will care that the plug has been replaced.

Can't see anything about plugs being removed, they are mentioned as consumables.

http://www.hotpointservice.co.uk/repair-terms-and-conditions/

Why are you looking at the repair terms and conditions when its a warranty term that says the plug should not be cut off?

If the warranty says its void if you cut the plug off how exactly do you get them out to fix it under warranty when the warranty is something the manufacturer offers in addition to your actual rights?

roddydogs

How can they void a warrant just because the plug has been cut off?

powerful_Rogue

roddydogs wrote: »

How can they void a warrant just because the plug has been cut off?

Someone might fit a plug incorrectly.

roddydogs

But they cant void it if its been wired correctly, at one time nothing came with a plug!