Asda

tassles

I recently ordered some items from Asda online, the cost was £81.50, original price £85.50, but £4 deducted due to multi buy savings.

I checked my bank account two days later to find that £4 had been taken out of my account by Asda.

When I queried this they said the offer had finished by the time the goods were picked and therefore as per their terms and conditions they were within their rights to take the money.

My argument with them was that the receipt I received with the goods was £81.50 which is the price when the goods were picked.

After a few phone calls and a few more battles they have refunded my £4.

A friend of mine has noticed the same thing has happened to her.

I will not shop with them again as they are not to be trusted.

Has anyone else had this issue?:)

daytona0

Well a brief glance at the Ts and Cs, section 3.3.1, suggests that Asda were in the right (of course, if the Ts and Cs are deemed fair).

http://groceries.asda.com/terms-and-conditions

Additionally, 3.2.1 discusses when a contract is formed and it says that it is formed upon receipt of the items (ie 'delivery').

So ASDA were probably in the right but a combination of your persistence and their good customer service has resulted in a refund.


Wouldn't go as far to "not shop with them again" but hey ho, people are strange

tassles

So this means if I shop in Asda and buy something for £25 which is reduced from £30 on monday that they can then decide the price went back to normal on Wednesday and ask me for more money?


Their customer service is rubbish, they gave in because they were in the wrong and I am not strange!

When I buy something for a certain amount and I have a receipt for that amount I do not expect the price to be increased two days later!

unholyangel

tassles wrote: »

So this means if I shop in Asda and buy something for £25 which is reduced from £30 on monday that they can then decide the price went back to normal on Wednesday and ask me for more money?


Their customer service is rubbish, they gave in because they were in the wrong and I am not strange!

When I buy something for a certain amount and I have a receipt for that amount I do not expect the price to be increased two days later!

You'll find its not limited to asda. Most if not all supermarkets have the same policy.

Exile_geordie

Generally yes.

Thats why with most supermarkets they let you check your trolley up to the day before its despatched and I do this to check prices to make sure I still get the deals I was intending to buy.

They gave in not because they were in the wrong but because its simpler to get rid of you by refunding the £4 then to keep going round in circles.

Ectophile

I think it's pushing the definition of "fair" somewhat.

One of the things that makes a contract unfair under the Consumer Rights Act is:-
A term which has the object or effect of permitting a trader to increase the price of goods, digital content or services without giving the consumer the right to cancel the contract if the final price is too high in relation to the price agreed when the contract was concluded.
http://www.legislation.gov.uk/ukpga/2015/15/pdfs/ukpga_20150015_en.pdf

daytona0

Ectophile wrote: »

I think it's pushing the definition of "fair" somewhat.

One of the things that makes a contract unfair under the Consumer Rights Act is:-
A term which has the object or effect of permitting a trader to increase the price of goods, digital content or services without giving the consumer the right to cancel the contract if the final price is too high in relation to the price agreed when the contract was concluded.
http://www.legislation.gov.uk/ukpga/2015/15/pdfs/ukpga_20150015_en.pdf

But the question is, was the contract formed? Term 3.2.1 seems to suggest that it was NOT formed in OP's case. Another term seems to suggest that prices online are guidelines only, and the price to pay (or refund due!) is the one at the time of contract formation. So I'm seeing it as quite fair in this case. I would be intruiged to know whether ASDA refund in these situations too. I would be hopeful that they do!

stockton_2

tassles wrote: »

So this means if I shop in Asda and buy something for £25 which is reduced from £30 on monday that they can then decide the price went back to normal on Wednesday and ask me for more money?


Their customer service is rubbish, they gave in because they were in the wrong and I am not strange!

When I buy something for a certain amount and I have a receipt for that amount I do not expect the price to be increased two days later!

Absolutely right. When I buy from Asda my choices are based on the prices on offer. Two weeks ago I purchased some sausages that were labelled at £2. When I got home I found that they had charged me £2.50. They had not been reduced in price and were not on special offer; they were as priced on the label £2. That is why I bought them! I probably would not have bought them at £2.50.

A couple of days ago I bought two lots of hot cross buns priced at £1 which I thought was very reasonable. When I got home I found they were stale and I binned them.

All that bit about T and C's is irrelevant. Customers have to make a stand and demand fair play. I for one will be watching Asda very carefully in future.

Well done o/p.

tomtontom

stockton wrote: »

Absolutely right. When I buy from Asda my choices are based on the prices on offer. Two weeks ago I purchased some sausages that were labelled at £2. When I got home I found that they had charged me £2.50. They had not been reduced in price and were not on special offer; they were as priced on the label £2. That is why I bought them! I probably would not have bought them at £2.50.

A couple of days ago I bought two lots of hot cross buns priced at £1 which I thought was very reasonable. When I got home I found they were stale and I binned them.

All that bit about T and C's is irrelevant. Customers have to make a stand and demand fair play. I for one will be watching Asda very carefully in future.

Well done o/p.

Did you miss the part where the OP ordered online for purchase/ delivery at a later date?

liveyoung

Whenever I've used Sainsbury's for online shopping, it won't show me the offers until I've chosen my delivery date. Seems simple enough and seems to work.

I've not used Asda, so can't comment directly on them, but I would be surprised if this was a common issue - offers are changed as often as once a week, I would have thought there would have been uproar by now if this was happening all the time.

daytona0

stockton wrote: »

All that bit about T and C's is irrelevant. Customers have to make a stand and demand fair play. I for one will be watching Asda very carefully in future.

Well done o/p.

The issues you had are different from OP's situation.

Ts and Cs are not irrelevant! You have to adhere to them because you agree to them when making a purchase! Some terms, however, can be considered unfair.

Bear in mind that term 3.3.7 states that, in addition to such charges, a customer may also receive a refund for price discrepancies. Would you still argue that Ts and Cs are "irrelevant" if the contract forms at a time when a price reduction had occurred?