Vodafone - Im stuck !!

lyonzy1

Okay so its a real long story but here goes ..

Ive a vodafone contract, Recently some company called " MiraGames" has taken £90 a month from Sep- Dec from the account.

The total is £360, I have not a clue who they are, Ive tried to contact them ( its chinese ) and ive tried to claim it back via vodafone. Its caused me £75 in bank charges in which ive told vodafone il accept if they give me my £360 back but they refuse to admit liability.

Its some kind of premium service which i have NEVER authorized or known of, Ive called numerous times only to be told a manager will call me back but then still no1 calls i call back and im told I am liable.....

What do i do????!!!!!

glentoran99

Its not vodafones fault if you've subscribed to something

lyonzy1

glentoran99 wrote: »

Its not vodafones fault if you've subscribed to something

but the fact is i didnt ever subscribe to this company and i dont have a clue who they are, So how do i get my money back?

glentoran99

I think you need to go the source, tried googleing but I think I found your post on the miragame forums

lyonzy1

glentoran99 wrote: »

I think you need to go the source, tried googleing but I think I found your post on the miragame forums

Yep its some kind of scam company, Voda dont want to know as far as theyre concerned its my fault and i have to pay ive had enough " xxx will call u back "

Or we are not liable u must pay

Im at whits end with them

lyonzy1

Seems no1 can help me? Im jus gna give voda £360

DCFC79

How did you not notice the money debited last year ?

lyonzy1

DCFC79 wrote: »

How did you not notice the money debited last year ?

A customer service rep pointed it out when we queried a £18 month bill

£90 Sept
£90 Oct
£90 Nov
£90 Dec

DCFC79

lyonzy1 wrote: »

A customer service rep pointed it out when we queried a £18 month bill

£90 Sept
£90 Oct
£90 Nov
£90 Dec

So you didn't check your bills or notice the bills were high ?

lyonzy1

DCFC79 wrote: »

So you didn't check your bills or notice the bills were high ?

Well when i occured £75 in bank charges thats when i confronted vodafone to find out !!!!!! was going on

grumbler

I hate our telecoms regulators (Ofcom? Payphoneplus?) that created this mess. Turned our contract mobiles into unlimited credit cards, allowed providers to share the proceeds with the fraudsters and left customers powerless and unprotected.
The most incompetent regulators in our country. I don't see why this is different from banking where in the same situations customers have far more protection and have just to report fraud to get a refund.