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  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    You must be a very persuasive person if you managed to pierce their forward defences staffed with imbeciles and get to someone competent and capable of doing something besides telling lies and fobbing customers off.

    That said, you are yet to receive your promised additional £40...
  • mmcmahon
    mmcmahon Posts: 469 Forumite
    ...and the additional £40 arrived in my bank this morning :)

    If it helps anyone the person I manged to speak to was Omar Mansour in the resolution team.
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