Bank of Scotland - payment under review

Chaykin

Hi,

Just attempted to transfer some money from my Bank of Scotland account to my Club Lloyds account and got this message - http://i.imgur.com/xQhRIPI.png I was not setting up a new payee, I transferred money from BoS to this Lloyds account before without any problems. Is this because I was using Halifax online banking rather then BoS own one? :think:

Anyone ever experienced something like this?

B_G_B

Chaykin wrote: »

Hi,

Just attempted to transfer some money from my Bank of Scotland account to my Club Lloyds account and got this message - http://i.imgur.com/xQhRIPI.png I was not setting up a new payee, I transferred money from BoS to this Lloyds account before without any problems. Is this because I was using Halifax online banking rather then BoS own one? :think:

Anyone ever experienced something like this?

I had similar a few months ago, transferring £300 into a First Direct account to feed the FD regular saver. I had made this same payment each month for a few months when it flagged up as yours has done. I decided to be “clever” and call the number provided to push it through. They asked extra security questions based on CRA data, i.e. credit card limits and account opening dates. I had opened quite a few current accounts over the previous year or two, and failed because I was slow to answer these questions. (I was shuffling through application notes on my laptop). End result, BoS and Halifax accounts all blocked until I provided id in branch, where they unblocked accounts and released the £300. Then I had to login to complete the transaction. If it happened again I would be far more inclined to let their checks take their natural course.

Kernel_Sanders

B_G_B wrote: »

....and failed because I was slow to answer these questions. (I was shuffling through application notes on my laptop). End result, BoS and Halifax accounts all blocked until I provided id in branch, where they unblocked accounts and released the £300. Then I had to login to complete the transaction. If it happened again I would be far more inclined to let their checks take their natural course.

I had exactly this experience with BoS a few weeks ago. After logging in, then correctly entering the code via phone, they still won't do it! They say it's under review, then a few hours later send you a text saying it's OK. Do they then action it for you? No, they make you log in and then agree to what they've already approved. It's ridiculous!

chriskv

this happened to me last year but with Lloyds. I suggest you don't call them.It'll be cleared automatically .

Chaykin

Thanks for replies. I have to admit I initially wanted to phone them but thanks for the advice not to do it! :beer:

Got a text at exactly 8:00 AM this morning saying:

Bank_of_Scotland wrote:

Dear Mr X. We have completed our security checks, please logon and approve/cancel this payment. We apologise for any inconvenience.

Simply logged in to Halifax's online banking, clicked on big red banner saying "Delayed Payments" and subsequently clicked "Approve". Payment went OK... Just silly, total waste of time. :mad:

Stevie_Palimo

Chaykin wrote: »

Thanks for replies. I have to admit I initially wanted to phone them but thanks for the advice not to do it! :beer:

Got a text at exactly 8:00 AM this morning saying:

Simply logged in to Halifax's online banking, clicked on big red banner saying "Delayed Payments" and subsequently clicked "Approve". Payment went OK... Just silly, total waste of time. :mad:

You would not say that if it is was a fraudulent transaction being stopped on your account and need to remember that we can have it all our way so security checks every now and then are no big deal in that grand scheme of things.

System

It's just a standard Lloyds procedure that applies across all it's sister brands (including TSB) as they use the same system.

Always work on the basis that any transfer might not complete until the next business day unless you pay for CHAPS.

Kernel_Sanders

Heng_Leng wrote: »

Always work on the basis that any transfer might not complete until the next business day unless you pay for CHAPS.

I've found that if you make your new payee payment shortly after midnight, the approval text will arrive shortly after 8am the same morning.

GingerBob_3

B_G_B wrote: »

I had similar a few months ago, transferring £300 into a First Direct account to feed the FD regular saver. I had made this same payment each month for a few months when it flagged up as yours has done. I decided to be “clever” and call the number provided to push it through. They asked extra security questions based on CRA data, i.e. credit card limits and account opening dates. I had opened quite a few current accounts over the previous year or two, and failed because I was slow to answer these questions. (I was shuffling through application notes on my laptop). End result, BoS and Halifax accounts all blocked until I provided id in branch, where they unblocked accounts and released the £300. Then I had to login to complete the transaction. If it happened again I would be far more inclined to let their checks take their natural course.

How on earth are people expected to remember that sort of guff? Clearly the bank is run by a bunch of clowns.

I'd be far more inclined to close the account. This was clearly a random check serving no useful purpose. The more that customers accept this stupidity without question, the more onerous the so-called "checks" will become.

YorkshireBoy

GingerBob wrote: »

I'd be far more inclined to close the account. This was clearly a random check serving no useful purpose. The more that customers accept this stupidity without question, the more onerous the so-called "checks" will become.

You may well be, but if I took that approach with LBG I'd lose around £890 a year going forward. Still, I'd probably recover around £280 of it by using a savings account instead...so a net loss of only £610 a year!

In short, principles usually cost money...sometimes lots of money!

How on earth are people expected to remember that sort of guff?

Most 'ordinary' people could, I'm sure, but when you're multi-accounting (to try and maximise the benefits) failing additional security checks such as these is an occupational hazard!

takman

GingerBob wrote: »

How on earth are people expected to remember that sort of guff? Clearly the bank is run by a bunch of clowns.

I'd be far more inclined to close the account. This was clearly a random check serving no useful purpose. The more that customers accept this stupidity without question, the more onerous the so-called "checks" will become.

I've had to answer those questions before so I got a copy of my credit report up ready. But I didn't need it because all the questions were easy to answer!. It's not difficult to remember credit limits and if you give a rough answer to account opening dates they still accept it.