O2 Contract Type and Disconnection Charges Dispute

pumpactionsunshine

Hi All

Looking for some help/advice.

We were on O2 iPhone 24mo contracts. Contracts ended in July. Asked to be put on the 1mo 'Simplicity' rolling contract. Phones keep working, bills go out. All good.

End of December I call call to cancel contracts having found a better deal elsewhere. Was told I'd receive one more bill for each number and that'd be it.

Bills total £175 in 'disconnection' charges. I am not happy. It seems they put us on 12mo contracts in July. In December they did NOT advise us that cancelling would result in disconnection charges.

I call to complain and ask for things to be put right. Apparently they only keep call records for 3 months and said "It's the customers responsibility to ensure they're on the right contract." so aren't accepting liability for that. Also, even though they accept the possibility of misadvising on contract cancellation in December, aren't willing to waive the disconnection charges.

I have a manager call back booked for tomorrow, because it seems that even though the manager is free to talk to the advisor, they can't speak to me. I an incandescent with rage right now.

If I had been advised that we'd incur disconnection charges of those magnitudes then I wouldn't have bothered disconnecting, obviously.

Two issues here, firstly O2 have put me on a contract type I did not request. Secondly they mis-advised me/witheld information when I called to cancel my, supposed, 1mo contract.

Where do I stand? What can I do?

Thanks in advance.