Loss assessor

Wigwall

Our house flooded over Xmas and after difficulties progressing the claim we decided to appoint a loss assessor to act on our behalf.
He came recommended and is a very experienced and professional assessor. He carried out a very thorough survey of the property in order to submit the claim on my behalf

There re just a couple of things that I am not entirely happy about.

The first one is that we were required to sign a mandate which means that any money paid to us by our insurance company goes into his account from which we are paid once he has taken his 10% fee. I asked him why he operated in this way and that if there was any reason why he would not just send us a bill for his fee, he just said that this was the way he operated.

The second is that he has now told us that we will not have sight of the claim he submits to our insurance. He said this is because the insurance company will offer an amount somewhat less than the claim , and that by showing us his initial claim it will give us unrealistic expectations of what we might receive. I explained that I thought we should see the claim as it was our claim and he was working for us. I also told him that we realised that there would be a period of negotiation between him and the insurance company and that we would have to accept less than his original submission..he said that was just how he operated and that he had never been asked before by clients to see the initial claim that he submits.

Has anybody had any experience with loss assessors? And are these normal practices?

Thanks

tasticz

simple answer don't use him... those are basic thing i would have requested too!

what if his company goes bust or he does a runner after insurance company pays him?? you can't claim anything from your insurance company as they will have acted as per your advice and given him the money

Different scenario but during a PPI claim using these claim companies.. the bank pays your account and the claim company sends you a bill after it is settled for their payment

Wigwall

I did plenty of research before deciding to use loss assessor, and took lots of advice.
The consensus was that using one for our sort of claim gets you more money even after paying his fee, which is what it is all about. The bloke we are using is proper let regulated and isn't going to go bust or run off.

I was just wanted to know if anybody he used loss assessors that have the same practices as mine.

dacouch

Why did you not use one or ask your existing assessor to work for an hourly / daily fee?

Don't forget there will be VAT added to his fees.

FutureGirl

Using your own loss assessor doesn't get you more money. You will get whatever it costs to put you back in the same position you wee in previously. When a customer appoints their own loss assessor, usually they inflate claims and can be problems with this.

Usually an insurer will offer you a cash settlement, and if you dispute the amount, then you're asked for a quote - the same thing the loss assessor will provide, but inflated, which can lead to concerns on the claim.

I never understood why people appoint their own loss assessors anyway, as they usually end up worse off with having to fork out the excess and then the fees for the assessor.

Wigwall

FutureGirl wrote: »

Using your own loss assessor doesn't get you more money. You will get whatever it costs to put you back in the same position you wee in previously. When a customer appoints their own loss assessor, usually they inflate claims and can be problems with this.

Usually an insurer will offer you a cash settlement, and if you dispute the amount, then you're asked for a quote - the same thing the loss assessor will provide, but inflated, which can lead to concerns on the claim.

I never understood why people appoint their own loss assessors anyway, as they usually end up worse off with having to fork out the excess and then the fees for the assessor.

I'm not sure that what you say is correct, Iots of evidence that loss assessors get you a better settlement.
I did get 3 quotes for the buildings work and had a full list of my contents claim and was ready to submit my claim before I appointed loss assessor, so therefore when I finally do get settlement I will be able to tell if he has done a good job for me.
He has now agreed to let me view and ok the claim before he submits it and I have discovered that signing the mandate is standard practice. Claim should be in this week so fingers crossed.

rs65

I can understand that they may pick up on things you miss but...


If you give him a list of contents worth £5k, he will take his cut and you get say £4500 to replace £5k worth of contents. He can only claim for what you tell him was lost or damaged so where is the benefit. If you had claimed yourself, you would have £5k


For buildings, he may spot things needing fixed that you didn't but say the buildings works eventually amount to £10k, you then get say £9k to do £10k worth of buildings work.


Surely you are out of pocket? What am I missing?

dacouch

rs65 wrote: »

I can understand that they may pick up on things you miss but...


If you give him a list of contents worth £5k, he will take his cut and you get say £4500 to replace £5k worth of contents. He can only claim for what you tell him was lost or damaged so where is the benefit. If you had claimed yourself, you would have £5k


For buildings, he may spot things needing fixed that you didn't but say the buildings works eventually amount to £10k, you then get say £9k to do £10k worth of buildings work.


Surely you are out of pocket? What am I missing?

Would be cheaper on the building side to employ a qualified surveyor for a one off fee of circa £800

JK41

Wigwall, I sent you a Private Message

Knightinrustytin2222

Had the worst experience of my life with the loss asseser carry on! my blind mother 85 has a claim with a insurance company & loss adjusters... a company come round Who troll the web and well known sites never read my mother terms of business yet got her signature. Terms are loaded in there favour

Several months later we got a copy of the mandate

Our insurers wouldn't speak to us has they was dealing with agents

They in turn employ a specialist survayer who had a graduate rics member who couldn't be found by rics the contract is a huge problem it's European agency law where they are protected

Both the asseser and the specialist survayer are intermediaries

They make up a scope of work and then it's like it's there claim the loss asseser adjusts your claim and then one of them negotiate for the other and they also get 3 qoutes at tender the scam is that the asseser gets the specialist survayer about £20,000 and them 10% and there none tied agents so basicly they are mediators between you and insurers so basicly they are getting you a fraction hence you never get to see paperwork... these people know the law and play innocent people most should be in prison but they ain't and finding negative reviews online is hard

They have assesers troll these posts so if you find any positive feedback you don't need A levels to work out the person who's gave the thumbs up is most likely a loss asseser himself

Parasites who devalue your claim if the tenders dearer than the insurers will pay they will get there own tenders from there network it's about time this is a illegal industry has it has no positives about it

A loss ajuster will only pay on lowest tender so basically they crush any tender the insurers put in or in our case they don't and the insurers state the tenders overstated then these clowns agree
Because there on the payroll
Everyone closes shop on the innocent victim and everyone does inside deals

To stop my being sued there maybe a good asseser out there can't all be bad but chances are you could get very unlucky like we did


Next door to my mothers house burnt down major loss was involved before they got tenders meaning claim was above £100,000 yet we got £54,000 сash settlement

We found out liability was at £119,000 without allowance for a party wall
We in theory lost a blind woman's life's savings


It's now at the insurers complaints the assesers and survayer have there cuts and no one will tell us anything

Loss assesers ain't regulated and you try get out of a contract I wish you luck

All these posts are full of loss assesers singing there own praises and spoof posts no one in there right mind Would use some of these crooks

If it goes to site it most possibly idemnifys the insurers

If you cash settle kiss goodbye at least 50% of your claim

If I save any innocent person from this I'll be happy heed my advice

Survayer and loss ajuster fees are included in most insurance policy's and they have to put you back to the position you was before event.

The assesers don't and are leaches in most cases. Like I say any good ones I ain't calling you names

I invite any loss asseser to come here and give me a positive about what they do has I'll have a answer to the rubbish they say most likely

Blibble

Knightinrustytin2222 wrote: »

Had the worst experience of my life with the loss asseser carry on! my blind mother 85 has a claim with a insurance company & loss adjusters... a company come round Who troll the web and well known sites never read my mother terms of business yet got her signature. Terms are loaded in there favour

Several months later we got a copy of the mandate

Our insurers wouldn't speak to us has they was dealing with agents

They in turn employ a specialist survayer who had a graduate rics member who couldn't be found by rics the contract is a huge problem it's European agency law where they are protected

Both the asseser and the specialist survayer are intermediaries

They make up a scope of work and then it's like it's there claim the loss asseser adjusts your claim and then one of them negotiate for the other and they also get 3 qoutes at tender the scam is that the asseser gets the specialist survayer about £20,000 and them 10% and there none tied agents so basicly they are mediators between you and insurers so basicly they are getting you a fraction hence you never get to see paperwork... these people know the law and play innocent people most should be in prison but they ain't and finding negative reviews online is hard

They have assesers troll these posts so if you find any positive feedback you don't need A levels to work out the person who's gave the thumbs up is most likely a loss asseser himself

Parasites who devalue your claim if the tenders dearer than the insurers will pay they will get there own tenders from there network it's about time this is a illegal industry has it has no positives about it

A loss ajuster will only pay on lowest tender so basically they crush any tender the insurers put in or in our case they don't and the insurers state the tenders overstated then these clowns agree
Because there on the payroll
Everyone closes shop on the innocent victim and everyone does inside deals

To stop my being sued there maybe a good asseser out there can't all be bad but chances are you could get very unlucky like we did


Next door to my mothers house burnt down major loss was involved before they got tenders meaning claim was above £100,000 yet we got £54,000 сash settlement

We found out liability was at £119,000 without allowance for a party wall
We in theory lost a blind woman's life's savings


It's now at the insurers complaints the assesers and survayer have there cuts and no one will tell us anything

Loss assesers ain't regulated and you try get out of a contract I wish you luck

All these posts are full of loss assesers singing there own praises and spoof posts no one in there right mind Would use some of these crooks

If it goes to site it most possibly idemnifys the insurers

If you cash settle kiss goodbye at least 50% of your claim

If I save any innocent person from this I'll be happy heed my advice

Survayer and loss ajuster fees are included in most insurance policy's and they have to put you back to the position you was before event.

The assesers don't and are leaches in most cases. Like I say any good ones I ain't calling you names

I invite any loss asseser to come here and give me a positive about what they do has I'll have a answer to the rubbish they say most likely

Stop, breath, try again and we may be able to help.