O2 ruining customers credit

dizzyb23

Not sure if anyone has already posted this but O2 have had issues with their online payment system for a few months. Despite many customers bringing this to their attention, the company are denying the issue, blaming every customers bank accounts/credit cards and then putting default notices on credit files.
I have rung them 14 times in the past 2 weeks, used their online help system, emailed and tweeted them. I have lodged a formal complaint which can take up to 7 days to be looked into and in the meantime have tried paying using their own bank account details. These payments have gone out of my bank account but haven't appeared in my O2 account.
I've just received default letters and have had services disconnected.
I desperately want to pay but they don't seem to care. I've been a customer for many years. Time to move i think.

Rikki

I had a similar problem a few months back and it was sorted eventually. I had my service disconnected numerous times and snotty automated texts.
Call them to get reconnected, make a note of everybody, department, date and what they promised. Make a note of managers names. Get a reference number and keep up the pressure.

I had it resolved after a form was raised through the payment management department. It took them three weeks to find the payment but they did find it.

dizzyb23

I've been on the phone so often. I've tried everything. The debit/credit card payments have all been declined on the phone and online. The people i talk to blame my accounts and give me many other excuses. I've even had my browser blamed. O2 are not admitting they have a problem. And they are sending out the default notices without looking into the issue. I now have a single point of contact at O2 and will be sticking with them till this is sorted. I'll also be contacting the ombudsman. Ruining customers credit because of their issue is appalling. Thank you so much for your reply.

dizzyb23

On day three of trying to get this issue sorted. I still can't pay using any cards (credit/debit) and two devices disconnected. My third device will be disconnected shortly too. I am in touch with a member of staff at O2 who seems to be trying to help but keeps asking the same questions. I still haven't heard from them re my formal complaint. 7 days for a reply is ridiculous.