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scottish power query...missed out on the low income

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option for free energy again. last year when i called up to ask about the scheme for 130 pounds rebate for lower incomers they said as was now 4.30 pm they had decided the cut off date/time was that. i called at 4.45 (though had tried previous days and previously). the scheme ended at the time around march.
i thought this year i will make extra sure i get in quick but just told me this year the scheme ended in december. i got no text or other infromation on this. how can they keep changing things. any tips anyone and anyone else caught out like this?
thanks for any input.
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