O2 Migrated from Dise to Companion System

raj75

Does anyone know what "ODM Migration Customer" means?. When I logged to my O2 account management I site, I found this today, which definetely was not mentioned last week.

Status - ODM Migration Customer
Network - O2 Digital
Tariff - O2 500

I recently upgrade my contract for another 12 months. Don't know if that makes the status change, or the recent introduction of charges to 08 nos.

raj75

I noticed another new thing in the account management. I am seeing 'Dropped' in Bundled column. What does 'Dropped' mean?.

I have known
'Rolled' mean taken out of previous month's allowance
'Yes' mean taken out of current month's allowance
'No' mean not part of Bundle. It could be charged, or free if it is a voicemail call.

Date Time Number Duration Price Bundled
28-Aug-07 12:54:17 798xxxxxxx 00:00:01 0.1 Yes
28-Aug-07 16:15:52 798xxxxxxx 00:00:01 0.1 Yes
28-Aug-07 16:46:08 798xxxxxxx 00:00:01 0.1 Yes
28-Aug-07 16:57:33 798xxxxxxx 00:00:01 0.1 Yes
28-Aug-07 17:33:42 798xxxxxxx 00:00:01 0.1 Dropped
28-Aug-07 17:37:03 798xxxxxxx 00:00:01 0.1 Dropped
28-Aug-07 19:34:04 798xxxxxxx 00:00:01 0.1 Dropped
28-Aug-07 21:04:36 798xxxxxxx 00:00:01 0.1 Dropped
28-Aug-07 21:39:15 798xxxxxxx 00:00:01 0.1 Dropped
28-Aug-07 22:24:49 798xxxxxxx 00:00:01 0.1 Dropped
28-Aug-07 22:30:05 798xxxxxxx 00:00:01 0.1 Dropped
28-Aug-07 23:13:05 798xxxxxxx 00:00:01 0.1 Dropped
28-Aug-07 23:57:25 798xxxxxxx 00:00:01 0.1 Dropped
29-Aug-07 00:07:55 798xxxxxxx 00:00:01 0.1 Dropped
29-Aug-07 00:07:57 798xxxxxxx 00:00:01 0.1 Dropped
29-Aug-07 00:09:55 0798xxxxxxx 00:00:24 0.12 Yes
29-Aug-07 00:18:14 798xxxxxxx 00:00:01 0.1 Dropped
29-Aug-07 08:25:29 0798xxxxxxx 00:01:00 0.3 Yes
29-Aug-07 09:21:13 798xxxxxxx 00:00:01 0.1 Dropped
29-Aug-07 09:43:27 798xxxxxxx 00:00:01 0.1 Dropped
29-Aug-07 12:36:43 0798xxxxxxx 00:00:02 0.02 Yes
29-Aug-07 17:57:52 0798xxxxxxx 00:00:25 0.12 Yes
29-Aug-07 20:32:05 0798xxxxxxx 00:00:15 0.07 Yes
29-Aug-07 20:44:51 0798xxxxxxx 00:00:54 0.27 Yes

proplusplus

Not sure on your other queries, but 'dropped' tends to mean, dropped calls.

This is when neither party to the conversation terminats the call, but a network fault ends it. You will likely be creditted with 1minutes talk time as a form of compensation for your dropped call, to be added next month.

proplusplus

raj75

Today, I found the reason for above status. O2 has migrated my account from Dise to Companion Platform. Not sure how this affect, on ongoing basis.

It has already affected me, by losing the discount I was offered when I upgraded in July. Thankfully a call to O2 customer service resolved it.

raj75

No comments???. It would be surprising, if I am the only one migrated from Dise to Companion.

Anyway, last week I received the below letter from O2 confirming the migration.
"As part of our continuing drive to improve service we will shortly be moving ur account to our new billing system.
In the short term there are a number of changes. Firstly, the main benefit to u is that u bill will look a whole lot better making it easier for you.
Your a/c will also be changing, but this change is a benefit for us, as the change will not affect you.
Your new customer service number will be 202 from ur mobile or 0870 241 0202 from land line, we'll put this number at the top of ur bill for easy reference. Calls to customer service are free when u call from O2 mobile.
Going forward, we'll continue to take payment for ur bills by direct debit from ur bank or credit card, but you'll notice that payment reference number on ur bank/credit card statement will change; again this is for our benefit and will make no difference to how u pay ur bill.
Also, so that u can view your bill online, when ur new account is activated we'll send your new user name and password, as well as information about what's available and how to use the online billing services.
Finally we will not be able to transfer any of your outstanding roll over minutes when we move u to our new system. So to make it up for it, we'll be doubling ur voice, text and data allowance every month for 3 months after ur account is moved."

I also received by new online logon details and this time I have to logon from www.o2.co.uk site, instead of accountmanagement. I can check my allowances, but no itemisation provided.

jontym

I know this is an oldish thread but I too am earmarked as being an "ODM Migration Customer".

I have been with O2 for about 10 years now and am apparently on this billing system that they are trying to phase out. O2 called me last week to tell me about the migration and that they needed to change my tariff as the new system didn't support it.

I was on: O2 800 + 500 texts + long weekend bundle
They wanted to put me on: O2 600 + 100 texts

Not only that but they also wanted to almost double what I paid each month!! All this is despite having until May left on my 18 month contract.

Unsurprisingly I told them where to go.