Laptop faulty

Inner_Zone

Blackbeard_of_Perranporth wrote: »

Probably one of these?
http://www.littlewoods.com/hp-stream-13-c101na-intelreg-celeronreg-processor-2gb-ram-32gb-hard-drive-133-inch-hd-laptop-with-optional-microsoft-office-365-purple/1600020526.prd

Ouch, hope not. £260 without the optional MS Office 365. 14" versions of this were £105 in Sainsbury's recently (without MS Office 365).

neilmcl

Leo2020 wrote: »

Neilmcl - apparently so, so we are back to the onus being on the customer for the first 30 days if they want a refund.

Which is what I've been saying from the outset!

Leo2020 wrote: »

So for example a customer cannot get a laptop to switch on, they return it to store and say it is faulty. The store says prove it's faulty the customer being non tec savvy doesn't know how and leaves the store without a refund.

Or they could allow the seller to look at it with a view to offer a repair or replacement.

Also, don't forget it's not enough to show that the item is faulty they also have to show it's inherent to manufacture to get a refund, but in practise, and depending on the goods, I'd imagine most retailers will take the customer at their word.

Leo2020

neilmcl wrote: »

What the law basically says is if you want to reject outright for a refund then you'll have to show it's genuinely faulty otherwise accept a repair or replacement. Seems pretty reasonable to me. I suppose it's like that to prevent loads of things being returned within 30 days due to buyer's remorse.

Yes but this confused me.

It does read (well to me anyway) that if it's faulty then you can still have a repair. Which didn't make sense to me.

I get what your saying now but that sentence threw me.

AJXX

Blackbeard_of_Perranporth wrote: »

Probably one of these?
http://www.littlewoods.com/hp-stream-13-c101na-intelreg-celeronreg-processor-2gb-ram-32gb-hard-drive-133-inch-hd-laptop-with-optional-microsoft-office-365-purple/1600020526.prd

This is the exact model I had, although not in purple and certainly NOT at that price, (I believe mine was £169).

It's actually decently built (quality wise), has a good keyboard and the battery gives a good 5-6 hours of battery life. But that's about all it has going for it, the screen is crap and as I mentioned previously, performance wise it'll drag its heals as soon as you attempt any sort of multitasking. If you tweak windows settings a little you may get somewhat decent performance (obviously still very limited but workable).

It won't play any HD video (you may get away with 720p but it'll be laggy as hell, don't even bother with 1080p).

It's a decent laptop as a stop-gap (as I used it) for light web browsing, certainly nothing I'd like to use permanently or as a daily laptop.