Laptop faulty

maggs50

Hi

Can anyone please advise?
I purchased a laptop through a catalogue company - received it on the 29th Jan 2016. They state non-returnable once set up.
I set it up but there are quite a few problems and I consider it is faulty. Do I have the right therefore to return it to the catalogue company. Of course problems don't show up until after you have set it up.
Thanks

Leo2020

If faulty then yes you can reject for a full refund - you have 30 days from receipt to do this. After that point a retailer can offer an exchange, partial refund or replacement.

What is wrong with it?

marliepanda

What do you mean you consider it faulty?

Does it not work as advertised, or do you just not like it?

neilmcl

Leo2020 wrote: »

If faulty then yes you can reject for a full refund - you have 30 days from receipt to do this. After that point a retailer can offer an exchange, partial refund or replacement.

What is wrong with it?

To clarify. Yes the OP has the short-term right to reject a faulty item within 30 days for a full refund but the onus is on them to prove that a fault exists and that fault is inherent to manufacture. The OP's "opinion" that it's faulty may not be good enough.

maggs50

Thank you for your replies. Here are some of the problems - bearing in mind that it is a new laptop:

1) After I set it up I noticed that there was only 7.8 GB of space out of 28.3 GB on the C drive. After Windows performed some updates there is now only 4.6 GB free.
2) While I was on the Internet a message popped up saying 'Memory low'.
3) Another message popped up after my graphics disappeared saying ' Display driver stopped working'. I didn't catch the rest of the message as it was too quick but it was something to do with Intel graphics.
4) My screen keeps going blank and I am having problems accessing some sites - just shows a blank screen. This may have something to do with no.3.
5) The computer is slow accessing a lot of sites.
This is just what I've found so far.

Leo2020

Low hard drive space is not a fault. However if the laptop was described as having x size drive and if didn't then if would be miss-described.

Slow is not a fault. If it is low spec laptop then it will be slow compared with a higher one.

The graphics card could just be a driver issue. You could try updating the driver.

Leo2020

neilmcl wrote: »

To clarify. Yes the OP has the short-term right to reject a faulty item within 30 days for a full refund but the onus is on them to prove that a fault exists and that fault is inherent to manufacture. The OP's "opinion" that it's faulty may not be good enough.

I thought under 6 months the onus was on the retailer? Although I agree with you in regards to opinion.

AJXX

maggs50 wrote: »

1) After I set it up I noticed that there was only 7.8 GB of space out of 28.3 GB on the C drive. After Windows performed some updates there is now only 4.6 GB free.

Sounds about right to be honest, this sounds like a cheapo netbook with a 32GB flash drive used as a hard drive ~8 gigs left after windows install and whatever other crapware is installed is about right.

Used one myself last year as a stop-gap, only good for light web browsing and odd bits of office work, they tend to have a max ram of 2 GB - I got mine to roughly 10 GB free disk space after spending hours removing crap and tweaking windows settings. Anything more than a few Google Chrome tabs open and it went on a go-slow. Forget trying to play and decent quality video through YouTube as it just grinds to a halt. If you're lucky you'll get Spotify running and a couple of chrome tabs before it starts getting laggy as hell.

Not sure about your other problems, perhaps try and boot into recovery mode and just restore/re-install windows and see how it goes, as I said you'll not get much hard drive space but it might sort out the display driver problems.

neilmcl

Leo2020 wrote: »

I thought under 6 months the onus was on the retailer? Although I agree with you in regards to opinion.

Doesn't apply to the short-term right to reject.

neilmcl

What's the make/model of the this laptop and have you spoken to the retailer outlining your concerns?

Leo2020

So to clarify neilmcl, so the burden of proof is on the customer for the first 30 days, then from 31 days to 6 months on the retailer and then back to the consumer?

Seems odd that it's not deemed to be an inherent fault within 30 days but it is if it fails after 30 days but within 6 months it is. If anything I would have thought it would be more likely to be an inherent fault within 30 days. We seem to have some very odd laws, I'm going to need to really through the the Consumer Rights Act properly when I get chance.

Back to the OP you should try my earlier suggestion of updating the driver as this may resolve the screen problem.