Help - problems with excess insurance refund

rflook

In August I went to France and someone smashed in to the car while we were away form it for the day. While I am currently in the midst of dealing with the excess cover with my my excess insurance company, there is an issue.

I was charged 1200 euros on return of the vehicle - which is the amount of the damage waiver. However I have now had the invoice for the damage from Enterprise and the actual damage amount was 1046.65 euros, so they owe me 153.35 euros.

The problem is, they are not returning my emails and phone calls get me no where, just a 'I do not understand you monsieur' when I phone up their French line. Does anyone have any helpful suggestions as to what I do now?

richardw

Contact your credit card company and ask them to assist.

rflook

Are you thinking along the lines of Section 75?

pompeyrich

rflook wrote: »

Are you thinking along the lines of Section 75?

Not sure if it's a sec 75 more just a refusal to refund the extra they took. As suggested phone your bank/card issuer and tell them what you've told us, they will probably want a copy of the original charge and the new invoice and deal with Enterprise on your behalf.

I had a similar situation, charged twice for the same car hire and suddenly no one in Spain spoke English, the bank stepped in and eventually cancelled the extra amount, although only as a "goodwill gesture". They suspended the charge, while they investigated so no interest was due and handled the dispute very well in my opinion.