BA cancelled flight from Bangalore to LOndon heathrow

blue_eyes777

Dear all,

I hope that somebody could assist.

Yesterday, I had a flight (business class) cancelled from Bangalore to Heathrow (Britih Airways).

When I arrived at the airport and checked in, the flight was delayed and then to all intents and purposes cancelled (my ticket stub was stamped cancelled) - though the airline did not admit it was cancelled orally! The flight did not take off and I had a one and a half queue to be told my options which were essentially - "we will call you later".

The flight was originally at 7.00am. Some hours later, I received a call to say that I could be put on an Emirates flight at 8pm that evening with a change at Dubai. I rejected this in favour of a Jet Airways which would leave at 9am the next day and get to Heathrow via a stop in Mumbai.
I was offered accommodation but opted to stay at my place in Bangalore that evening to take the Jet Airways flight

My question is - could I get compensation for what was essentially a cancelled flight?

It was due to technical reasons - a failed oil gauge apparently. It is an EU airline obviously, but the flight did not originate in the EU - so does this mean the flight is not subject to EU rules?

Thank you very much in advance!

Voyager2002

blue_eyes777 wrote: »

It is an EU airline obviously, but the flight did not originate in the EU - so does this mean the flight is not subject to EU rules?

Thank you very much in advance!

The flight is subject to EU rules: the direction makes no difference at all.

Unless the airline can demonstrate that your delay was caused by "exceptional circumstances" you are entitled to compensation, amounting to 600 Euro.

You were also entitled to "care": suitable food and accommodation and the cost of any phone calls needed to make new arrangements because of the delay. If you have receipts for such expenses the airline should issue a refund, but I suspect that your costs were so low that the amount will not justify the cost and bother of claiming.

Caz3121

Have a read of Vauban's guide https://forums.moneysavingexpert.com/discussion/5173888
should be a simple claim for €600

blue_eyes777

Thanks so much!