Vodafone

JillRenwick

Hi, new to this

I changed from a pay as you go customer to contract on the phone, I don't know the terms and conditions of my contract as I haven't signed anything and haven't been sent a copy of my contract.

Am I actually bound by a verbal contract, are Vodafone obliged to send me details of my contract?

Any advice would be appreciated.

elsien

They usually send it by email, with a 14 day cooling off period from the date the contract was agreed in the phone. Did they not go through the terms and conditions with you then?

grumbler

The T&C are the same for all contracts and can be found on the website.
The only essential details you need confirmed are price, term, allowances an extras (if any).

JillRenwick

Hi

I didn't receive terms and conditions by e-mail, yes they told me the rates on the phone and about the 14 day cooling off period, but I really don't know what my t&cs are.

I would like to know if there is a legitimate contract in place, difficult because I haven't seen anything and haven't signed anything.

Any further advise would be appreciated.

Regards

grumbler

Terms and conditions

Contracts can be verbal and don't necessarily have to be signed.

It's a different question if they have the recording of the call proving the details.