Sim only deal, cancelled but charged whole month?

cts_casemod

Hi guys,

Recently signed in for a talkmobile sim only plan.
The plan seemed atractive: 4GB data, 3K minutes, 5K texts.

I called them up a week later to cancel the service as coverage was rather patchy with calls breaking.

They are now charging me 9.95+VAT. I assumed that if I cancelled during the first two weeks I would only be charged for the days used? Also 9.95+VAT is about £12, their page clearly says £10 a month and they confirmed that on an SMS.

http://talkmobile.co.uk/shop/sim-only

Am I missing something?

grumbler

Talkmobile Terms and Conditions for contract customers - after 1st October 2015

B. This Agreement is for the Minimum Period shown on the order form or in the Welcome Note. It starts when Talkmobile connects my SIM Card to the Plan shown and I may end it by giving Talkmobile 30 days' written notice.

If you give a notice after a week you pay for about 5 weeks.

You can try arguing that according to the CCR (former Distance Selling Regulations) you can cancel within the first two weeks without any extra charges on the top of the actual usage

diamonds

grumbler wrote: »

Talkmobile Terms and Conditions for contract customers - after 1st October 2015



If you give a notice after a week you pay for about 5 weeks.

You can try arguing that according to the CCR (former Distance Selling Regulations) you can cancel within the first two weeks without any extra charges on the top of the actual usage

CCR indeed, I cancelled a EE aim only 4 days in as the signal was crap, no charges.

System

http://talkmobile.co.uk/help/your-agreement/cancel-contract/

1. You can cancel your contract at any time – just give us 30 days’ notice that you intend to leave us.
2. If you cancel within 14 days of taking out the contract, then that's considered a 'cooling off' period and you can cancel without a cancellation fee, providing you haven't exceeded the allowances of your contract.
3. If you cancel after the initial 14 days but before the end of your contract, you'll usually have to pay off any time left on your agreement.

diamonds

Heng_Leng wrote: »

http://talkmobile.co.uk/help/your-agreement/cancel-contract/

1. You can cancel your contract at any time – just give us 30 days’ notice that you intend to leave us.
2. If you cancel within 14 days of taking out the contract, then that's considered a 'cooling off' period and you can cancel without a cancellation fee, providing you haven't exceeded the allowances of your contract.
3. If you cancel after the initial 14 days but before the end of your contract, you'll usually have to pay off any time left on your agreement.

Thats poorly written because it states (monthly) allowances which are not done in 14 days but monthly, albeit in works in the consumers protection by not enforcing pro-rata billing.

cts_casemod

Update: They issued the bill but issued a credit on the system a few days later, so all cancelled.

Thank you all for the advice given.