Sky stopped me signing up

DavidP24

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teddysmum

Some chat boxes have preliminary questions before you are put through to an operator, so it's likely that you were never linked to a person.


The chat service is nearly always busy, so it's easier to phone.


The questions were to decide what department to connect you to and what offers they could make you, as they are different for new and existing customers.

macman

Why not sign up online and get any available cashback? No need to chat to anybody or phone them. You get the commission, not the agent.

teddysmum

macman wrote: »

Why not sign up online and get any available cashback? No need to chat to anybody or phone them. You get the commission, not the agent.

He wanted to ask a question.

teddysmum

DavidP24 wrote: »

When you are dealing with new customer prospects the less hurdles the better, it increases conversions.

Just ask for an email address, and then get in on the chat, there are chat systems out there that allow you to disable chat when you do not actually have operators or they are too busy to give a reasonable response time. I think O2 use one.
Sorry, but I don't understand what you are saying, here.

There was no phone and they imply certain discounts and deals are only available online (of course I know that is bulecrop mostly)
There are several phone numbers, clearly given on the Sky website.

They should have given phone number when busy and not even given me expectation of being able to chat
It's easy enough to look up the numbers and surely 'no one available' is clear enough.
Fact is they lost a sale

I have been looking for a while and have to get a new contract by March

If you are still in minimum term,there is no point in looking for deals before the end of it, as they are constantly changing

They caught me at a weak moment as I have been holding off waiting for one of those £5 a year deals with free line rental.

They are not lurking about, ready to catch people out during 'weak' moments and you are very unlikely to get the deal you seem to be looking for.

There were special deals given to previous O2 and Be customers, in the hope of encouraging them to stay, but endless loss leaders would not be in their interest and these customers are not now being given such good deals. (I doubt that anyone got line and broadband for just £5 a year).

My comments added in blue.

duchy

Free line rental AND fibre unlimited at £5 a month........Good luck with that !!!

Yes it *was* with Sky- past tense.

teddysmum

DavidP24 wrote: »

If you are going to add your comments in blue it is a good idea to only quote me not yourself otherwise forum does not quote you and you make it more work than just clicking quote button.

In fact just hit the quote button, it is a lot easier for all

I'm so sorry to have caused you so much trouble.:rotfl:

Perhaps, as you have such a large 'bee in your bonnet' it would have been better to moan in the 'vents' section.

Lucky Sky, as they won't have to put up with your complaints next time you feel 'weak'.