NCP PCN by NCP - Chalfont & Latimer Railway / LU Station

alfa145

You have an interesting point with the wording on the new sign - "Remember to pay before you leave this car park" - there is no clarification if it means on foot or before driving off.

I have had issues with the Dash app (aside from being not very user friendly), I have often had timeouts and slow response when trying to pay. I gave feedback, and to NCP but they claimed it stated in the T&Cs (I've not checked) that they are not responsible for if the app doesn't work. Not a great position to be in as the customer, playing pass the buck between the 2 separate companies.

Good luck with your challenge - I would use my letter and add in an extra point for unclear signage regarding the payment before leaving the car park. It is very easy to do, all via online portal. I think the length of the letter puts them off to be honest as it will take considerable time for them to counter each point.

THEPUMA

Hi Alfa145.


I also am planning to appeal 8 parking penalties from NCP re Chalfont & Latimer.


Do you have a copy of the final wording you used that you can either post or email to me?


Many thanks

pappa_golf

NOTE: there is an offence of failing to buy a ticket , but no bylaw offence for fail to display


make sure you go down the right track

Coupon-mad

THEPUMA wrote: »

Hi Alfa145.
I also am planning to appeal 8 parking penalties from NCP re Chalfont & Latimer.

Do you have a copy of the final wording you used that you can either post or email to me?

You should look at mixu's thread (no link given!).

His win is recent & shows the POPLA appeal. You can find the thread on the first few pages or look up his username & find his threads.

THEPUMA

Found it thanks. You are a legend. I shall copy it word for word and add in the section about not being able to identify the driver. 'Any thanks.

pappa_golf

make sure to highlight BYLAW CASE in your appeal heading, it should then be put on hold , and hopefully kicked out

THEPUMA

Ok great thanks I will do.

pappa_golf

if others agree?

Coupon-mad

THEPUMA wrote: »

Found it thanks. You are a legend. I shall copy it word for word and add in the section about not being able to identify the driver. 'Any thanks.

Probably not quite copying it verbatim! Read it, there's specific stuff about the pay-by-phone system that might not be relevant for a start.

THEPUMA

Very good point. I think I can make a similar point under frustration of contract but it needs rewording.