Anybody else had problems like this with ovo ?

north3rnstar

the reason i am complaining to ovo and the ombudsman is because myself and my wife where getting annoyed and frustrated over a potential arrears build up because of our gas meters situation,

Currently we are on benefits of employment and support allowance for my wife and youngest daughter(Pierre Robin Sequence, severe learning difficulty) ,I am on carers allowance for my wifes care , We only ever wanted to save money by changing to ovo , But now it looks like we are going to have arrear worries over our gas , Wifes mental health not the best and gets extremely worried when thinking about these things, Dont know how many times i`ve been to A&E/CPN/GP/Psychiatrist seeking help with her thoughts(But thats another story)





hi requested information from me regarding my ovo account

Phoned ovo on numerous occasions regarding gas meter not registering any use/ No conclusion

originally meant to be fitted by siemens on 5th june 2015 never showed re-scheduled for 17th june and installed meter seemed ok at the time

End of july Street Meter Reader came to read meter and informed me that it had not registered any use every screen display was just 0, Contacted ovo continously via telephone as we where getting worried about amassing quite large arrears , Even though we think we are light gas users because we only use gas for hot water(electric shower) and heating, Only started using the heating from 6th january as it been extremely mild.

After contacting ovo we where told that they would have to fit an aerial to the electric meter to connect to the gas meter , Guy came out on Thursday 19th november and said the aerial was not needed and said we had to have new gas meter installed but he could not do it because he was not qualified to work on gas, Contacted ovo and arranged appointment for lowri beck to install new meter.

Lowri beck are supposed to have fitted meter on 6th january 2016 but never showed not even a telephone call, So i recheduled after another 30 min plus wait to ovo energy and re-booked for wednesday 20th january 2016 and duly arrived but could not fit meter due to missing fittings ie "one 3/4 inch socket needed" ,Now rescheduled for friday 19th of february

Telephone conversations i had to ovo

Various and numerous conversations to customer services between july and january 2016 (cant remember all dates)

Tom Ward : Today
Benjamin Unger : 2 days ago
Isabel Grose :7 days ago

missed/No show appointments

Friday 5th june did not arrive/no communication to myself
Wednesday 6th January 2015

thozza

there is a full thread on the main energy forum with OVO feedback:

https://forums.moneysavingexpert.com/discussion/4415655

this forum is for off grid LPG, oil etc.