Slow broadband

markstev27

We are with Sky and have their unlimited broadband

We are signed up until December but our speed is very slow (1.8mbs)

Sky have tried to increase our speed but no good and have said its best to get fibre but that will cost us £20 per month

Does anyone have any advice?

Do any other providers buy out a contract? We do not pay anything for broadband as we also have phone with sky

Thanks

C_Mababejive

I also have sky ADSL broadband unlimited and have done for a couple of years. It is currently connected at

downstream 7008 kb/s
upstream 832 kb/s


Which is very good.

Have you investigated all possibilities to increase your speed? How far are you from the exchange, is there line noise, is your line ducted or strung on poles? End users can often improve their synch speed by improving their internal phone wiring and connections.

anna42hmr

markstev27 wrote: »

We are with Sky and have their unlimited broadband

We are signed up until December but our speed is very slow (1.8mbs)

Sky have tried to increase our speed but no good and have said its best to get fibre but that will cost us £20 per month

Does anyone have any advice?

Do any other providers buy out a contract? We do not pay anything for broadband as we also have phone with sky

Thanks

what speed did sky estimate that you should have?
is the speed the same when using wi-fi vs ethernet cabling?

markstev27

We were quoted 2. 5 to 3 as we are 5km from the exchange

pete-20-11

Do you know how far away you are from the phone and fibre cabinets?

Do you know the likely speeds you'll get if you move to FTTC? - from the BT DSL checker webpage.

If your phone cabinet is close, it'll be worth having fibre. If it is half a mile away, you might get around 10Mbps on FTTC - better but not great.

markstev27

pete-20-11 wrote: »

Do you know how far away you are from the phone and fibre cabinets?

Do you know the likely speeds you'll get if you move to FTTC? - from the BT DSL checker webpage.

If your phone cabinet is close, it'll be worth having fibre. If it is half a mile away, you might get around 10Mbps on FTTC - better but not great.

We are about 500 metres from a cabinet

lee111s

Pop your telephone number into https://www.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker and post the results you get. Remove your number before posting the results here

markstev27

lee111s wrote: »

Pop your telephone number into https://www.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker and post the results you get. Remove your number before posting the results here

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

High Low High Low
FTTC Range A (Clean) 36.1 27.4 7.5 5.5 -- Available
FTTC Range B (Impacted) 30 16.5 7.5 3.7 -- Available
WBC ADSL 2+ Up to 2 -- 1 to 3.5 Available
ADSL Max Up to 1.5 -- 1 to 2.5 Available
WBC Fixed Rate 0.5 -- -- Available
Fixed Rate 0.5 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available

Rubidium

Post your router stats and then we can see factual info rather than guessing.

See here

lee111s

Looking at those stats your line is performing within the expected speed range for ADSL.


Realistically, if you want faster speeds you're going to need to upgrade to Sky Fibre (or hold out until December then you can switch provider) OR pay whatever the termination charges are to Sky if you can find a cheaper fibre provider. You should get speeds between 16.5 and 36meg, a huge increase from what you have at the moment.


It may be worthwhile paying the exit fee if you move to a provider that has a good deal on top cashback/quido. I think BT at the moment are offering around £100, plus £125 pre paid mastercard when you move to their fibre service.


Looking on Sky's website though they seem to be offering sky fibre unlimited for £10 a month for the first 12 months, might be worth contact Sky to see if you can switch to that deal.

onomatopoeia99

It sounds like you're getting near to what you would expect from ADSL given the line length. If you move to another ADSL provider you are unlikely to notice any significant difference.

Given that FTTC is available, that appears the obvious choice for greater downstream throughput.