O2 -you cant leave-default registered on credit score

C_Mababejive

This is just by way of informing others about how rubbish O2 customer service is. I am not seeking advice and i have the issue in hand.

In 2013 I had an O2 sim in my phone and was paying an amount for the package which was around £10 pm. It was a monthly renewable deal.

I used it for a year or two then decided to switch provider.

In accordance with their T&Cs i contacted them by phone, by email and then using their on line chat facility.

The reason why i had to contact them thrice is because their CS operatives simply were very very resistant to accepting my cancellation and kept trying to push different deals at me.

Presumably they are bullied by O2 and made to try and retain customers on pain of death.

I actually have chat transcripts saved which indicate my direct instruction to end the account and their final acknowledgement of it from their chat operative in upper volta or wherever they are based.

I finally got them to hear me,or so i thought but on checking recently, they have placed a default on my credit report.

I have disputed it and raised a complaint about their incompetence.

Even a cursory search shows that this problem is endemic in O2 and is even widely discussed on their own support forums.

What an incompetent and shameful company.

SnowTiger

My experience...

info: Welcome to O2, someone will be with you soon.
info: You are through to Ronnie
MARTIN: Hello. I'd like a PAC so I can move my O2 number to a different network.
RONNIE: Hello, it's Ronnie here. I hope you're well. What can I do for you?
RONNIE: I'll need to transfer this chat to our cancellation team. They will help you with PAC code. There is a wait time of 5-15 minutes. Is that okay with you?
MARTIN: Okay, thank you. That's okay.
RONNIE: You are welcome
RONNIE: Can I have the full name and mobile number as it appears on the account?
MARTIN: Name:
MARTIN: Mobile number:
RONNIE: Thanks for the details
RONNIE: Please confirm, you are the main account holder? .
MARTIN: Yes. I am the main account holder.
RONNIE: Can you tell me the 2nd and 5th characters of your security answer please?
MARTIN: [*] and [*]?
RONNIE: That's incorrect
RONNIE: Hint : First road you lived in
MARTIN: [*] and [*].
RONNIE: Perfect!
MARTIN: Good. Thank you.
RONNIE: You are welcome
RONNIE: Please stay connected while I transfer your chat
[SnowTiger]: Okay.
info: You have been transferred to queue Recontract
[SnowTiger]: Hello.
AMIT: Hi my name is Amit. Please give me a moment to read your previous chat.
AMIT: Thanks for waiting
AMIT: Sure, i'll help you with PAC
AMIT: Can I just confirm you are the account holder of the phone?
[SnowTiger]: Thank you.
AMIT: Thanks
AMIT: may I know the reason you wish to leave O2?
[SnowTiger]: O2 coverage isn't very good in my area.
AMIT: Thanks for the information
AMIT: I'll help you with PAC
[SnowTiger]: Thanks.
AMIT: PAC is valid for 30 days. Once you transfer the number using PAC to another service provider, your O2 account will be deactivated
Please make sure that you use the PAC within 30 days if not your O2 account will remain active with us and you'll be charged as per your tariff
[SnowTiger]: Okay.
AMIT: Here’s some info you’ll need to read about disconnecting. here
AMIT: You'll receive your final bill after 14 days of disconnection
AMIT: Do you've your phone handy?
[SnowTiger]: Yes.
AMIT: Thanks
AMIT: I'll send PAC on your phone via text message with in 10-15 minutes
[SnowTiger]: Okay. Thank you.
AMIT: Is there anything else I can help you with?
AMIT: You're welcome:)
[SnowTiger]: No, that was all. Thanks.
AMIT: It's been pleasure helping you:)
AMIT: Nice chatting with you. If you've got a minute, we'd like to know what you think of our chat help. If you're happy to answer a few quick questions, click on 'End chat'. Bye.
AMIT: Have a lovely day:)
AMIT: Happy new year:)
AMIT: Take care
AMIT: bye:)
[SnowTiger]: Happy New Year to you too. Bye.
info: [SnowTiger] has left the chat

diamonds

o2 outsourced care when Telefonica bought them.


Report it to Ofcom, get a registered complaint reference number and add it to your complaint at o2



http://www.o2.co.uk/how-to-complain




o2 have a review service before ombudsman referral.

C_Mababejive

SnowTiger wrote: »

My experience...

info: Welcome to O2, someone will be with you soon.
info: You are through to Ronnie
MARTIN: Hello. I'd like a PAC so I can move my O2 number to a different network.
RONNIE: Hello, it's Ronnie here. I hope you're well. What can I do for you?

Snippety snip,,,yes that was similar to mine but the outcome was very different...