Returned Item/Open Box

naedanger

fiveforty wrote: »

If there isn't anything actually wrong with it (not that I've tested it yet) tho am I within my rights to ask for an exchange.

My view is:

(1) You have a right to ask for an exchange, but that the company is not obliged to agree to your request.

(2) You do have a right to demand your money back (including return postage) as the item was not as described (it was not brand new as it was previously sold as new to another retail customer).

Given the second point, I would expect the company is likely to agree to your request for an exchange if they have a brand new item in stock (in order not to lose a sale).

PS If you return the item take a note of its serial number and photograph it and the box showing it was a previously returned item. In the unlikely event they resend the same monitor, rather than a replacement, then you can again return it as you will have good evidence it was a returned item.

mije1983

You can ask for an exchange, but if you exchange it they may insist on your sending the original back first, in which case there is nothing to stop them re-sending it out to you anyway.

zax47

fiveforty wrote: »

They're Dell 30" U3014 monitors, they're great for doing post production work and 3D.

Ah, so a genuine "reference" product - nice 29.6" IPS panel in those.

fiveforty

naedanger wrote: »

My view is:

(1) You have a right to ask for an exchange, but that the company is not obliged to agree to your request.

(2) You do have a right to demand your money back (including return postage) as the item was not as described (it was not brand new as it was previously sold as new to another retail customer).

Given the second point, I would expect the company is likely to agree to your request for an exchange if they have a brand new item in stock (in order not to lose a sale).

PS If you return the item take a note of its serial number and photograph it and the box showing it was a previously returned item. In the unlikely event they resend the same monitor, rather than a replacement, then you can again return it as you will have good evidence it was a returned item.

I will ask them and see what they say... I have already photos of the box which it came in as it is absolutely battered, have yet to check the monitor to make sure its ok. This whole thread might be pointless if its damaged or faulty as I'll be sending it straight back.

fiveforty

mije1983 wrote: »

You can ask for an exchange, but if you exchange it they may insist on your sending the original back first, in which case there is nothing to stop them re-sending it out to you anyway.

I'm happy to wait a few extra days while I wait if I have to send it back first

fiveforty

zax47 wrote: »

Ah, so a genuine "reference" product - nice 29.6" IPS panel in those.

yeap they're pretty nice. I have the older 3008 version, but these are so much nicer

mije1983

fiveforty wrote: »

I'm happy to wait a few extra days while I wait if I have to send it back first

Yes but my point is they may send you the same (returned) one which you don't want. The size of the retailer will determine how likely or not this is though.

fiveforty

mije1983 wrote: »

Yes but my point is they may send you the same (returned) one which you don't want. The size of the retailer will determine how likely or not this is though.

they are pretty large, so I would think that they would have others in stock