Returned Item/Open Box

fiveforty

Just looking for a bit of advice.

Bought a couple of reasonably expensive computer monitors (£850 each) online. On receiving them one of them is blatantly a customer return (the box still has their returns label back to the company on).

I know in the past when I've bought from other companies they reduce the price slightly for customer returns/open box products, and they clearly state this on their sites and in the description.

The company who I purchased the monitors from sold them as brand new.

Where do I stand on this?

wealdroam

fiveforty wrote: »

Just looking for a bit of advice.

Bought a couple of reasonably expensive computer monitors (£850 each) online. On receiving them one of them is blatantly a customer return (the box still has their returns label back to the company on).

I know in the past when I've bought from other companies they reduce the price slightly for customer returns/open box products, and they clearly state this on their sites and in the description.

The company who I purchased the monitors from sold them as brand new.

Where do I stand on this?

Are you a consumer, or did you make this purchase as a business?

If you are a consumer, then you can return the goods for a full refund.

If you are a business purchaser, then you will need to understand the terms of your contract.

fiveforty

I purchased them as a consumer

I know I can return it for a full refund, but I would then need to purchase another one, and there would be a chance that they would just send me the same one again

wealdroam

fiveforty wrote: »

I know I can return it for a full refund, but I would then need to purchase another one, and there would be a chance that they would just send me the same one again

Then what do you want?

You haven't said, but I can guess that maybe you want the monitor supplied at a reduced price?

That is a possible remedy - subject to negotiation.

The seller can of course refuse and recover the goods - at their cost, as they don't conform to contract - and refund you.

fiveforty

What I want is the get a brand new monitor (like I paid for) not one that's already been opened and possibly already used

mije1983

fiveforty wrote: »

What I want is the get a brand new monitor (like I paid for) not one that's already been opened and possibly already used

Then return it for a refund and buy elsewhere if you think this retailer will send you the same one again.

fiveforty

What I would like is to exchange it, but I don't know if I'm within my right to request that?

zax47

Wow, £850 each? what size/make/model are they?

Back in the late 80s I was selling DTP monitors at £4k+ each with "high" resolutions lower than your average smartphone nowadays, but I can't think of any "computer" monitor now outside of broadcast "reference" monitors that comes anywhere near that sort of figure! Ok, so I have some 80" 4K resolution retail units on the books currently at £5K+ but "computer" monitors at £850?

mije1983

fiveforty wrote: »

What I would like is to exchange it, but I don't know if I'm within my right to request that?

You are, but you said you were worried they would send you the same one again.

fiveforty wrote: »

there would be a chance that they would just send me the same one again

fiveforty

zax47 wrote: »

Wow, £850 each? what size/make/model are they?

Back in the late 80s I was selling DTP monitors at £4k+ each with "high" resolutions lower than your average smartphone nowadays, but I can't think of any "computer" monitor now outside of broadcast "reference" monitors that comes anywhere near that sort of figure! Ok, so I have some 80" 4K resolution retail units on the books currently at £5K+ but "computer" monitors at £850?

They're Dell 30" U3014 monitors, they're great for doing post production work and 3D.

fiveforty

mije1983 wrote: »

You are, but you said you were worried they would send you the same one again.

If there isn't anything actually wrong with it (not that I've tested it yet) tho am I within my rights to ask for an exchange.

When I said I was worried that they would send the same one again I meant if I had returned it for a refund and then placed another order.