Non collection from Argos

jasmineswhiskers

On a slightly different click and collect topic - i have an item listed which will go as a small parcel at £2.80. Just received a message saying when they try to buy why isnt the postage coming up as free when they choose click and collect?! Am i missing something? I told them it still costs the same for me to post it to an Argos store as their house.

soolin

jasmineswhiskers wrote: »

On a slightly different click and collect topic - i have an item listed which will go as a small parcel at £2.80. Just received a message saying when they try to buy why isnt the postage coming up as free when they choose click and collect?! Am i missing something? I told them it still costs the same for me to post it to an Argos store as their house.

I don't think Click and collect comes up at all if postage is showing as a separate charge?

Frankly though I am confused by a lot of things ebay do now, as very often the terms and conditions in the help pages are inaccurate.

jasmineswhiskers

I just sold another item today which had separate posting listed as £2.80 and the address to send to is an Argos click and collect. I do remember now you mention this was only supposed to happen with free postage offered - seems this has now changed then.

soolin

jasmineswhiskers wrote: »

I just sold another item today which had separate posting listed as £2.80 and the address to send to is an Argos click and collect. I do remember now you mention this was only supposed to happen with free postage offered - seems this has now changed then.

Imagine a day when ebay t and cs and explanations *and* reality are all the same- sigh...

soolin

This is the latest I can find:

http://sellercentre.ebay.co.uk/click-and-collect

it appears that delivery estimate must be within 5 days, so MyHermes would now be eligible. It also looks like the free postage requirement has been dropped- but it was definitely there when this was first discussed on the seller boards.

ballisticbrian

But are they not just as likely not collect it from a sorting office also?

No - it's worse than that. People think your item is in stock in Argos and they can pick it up the same day.


They chose the option because they needed it quick but delivery to Argos is in fact slower.

FlyerZoe

I tried it once, never again. The buyer got messages to say parcel was ready to collect. They went several times and Argos couldn't find it.


Ebay refunded the buyer. Then another message was sent telling them it had arrived with a different collection number. As far as I am aware it's still sat in some Argos store waiting to be returned back to me. This was 8 months ago!

googler

jasmineswhiskers wrote: »

On a slightly different click and collect topic - i have an item listed which will go as a small parcel at £2.80. Just received a message saying when they try to buy why isnt the postage coming up as free when they choose click and collect?! Am i missing something? I told them it still costs the same for me to post it to an Argos store as their house.

Tell the buyer they've missed the point, or misunderstood.

There's nothing to suggest the service is being provided for free.

http://pages.ebay.co.uk/clickandcollect/

http://sellerupdate.ebay.co.uk/autumn2014/click-and-collect

"How Click & Collect works

With Click & Collect, you dispatch orders exactly as if they were home deliveries. "

A_Frayed_Knot

http://showthread.php?p=69831125&highlight=frayed+knot#post69831125(If link doesn't work - its on the same board as this entitled - Sent item to Argos - do they contact Buyer ?

I also sent a parcel to Argos, some time later I received an e-mail - buyer had opened a INR case against me:mad:

Next day I received item back from Argos, and posted on here re - refunding postage charges. Was advised I needed to refund in full, then was advised I could try and withhold postage cost. I refunded in full.

Then I found out I had a INR against me:mad: Complained to ebay stating that as item was sent to Argos, they checked and agreed with me I had in fact sent the item:) so they removed the INR:j

Also mentioned to ebay, that my item should not have been offered for Argos collection as did not offer "free postage" which is mandatory for Argos collection - but they did not comment on that:eek:

After that - I also removed Argos collection option from my items.:)

soolin

A_Frayed_Knot wrote: »

I also sent a parcel to Argos, some time later I received an e-mail - buyer had opened a INR case against me:mad:

Next day I received item back from Argos, and posted on here re - refunding postage charges. Was advised I needed to refund in full, then was advised I could try and withhold postage cost. I refunded in full.

Then I found out I had a INR against me:mad: Complained to ebay stating that as item was sent to Argos, they checked and agreed with me I had in fact sent the item:) so they removed the INR:j

Also mentioned to ebay, that my item should not have been offered for Argos collection as did not offer "free postage" which is mandatory for Argos collection - but they did not comment on that:eek:

After that - I also removed Argos collection option from my items.:)

The free postage requirement no longer seems to apply, my earlier post has a link to the requirements.