someone ordering stuff in my name

sadface41

Hi,
I'm really upset as I've started being targetted by someone maliciously, ordering items from a catalogue in my name.

It started on the 15th Jan where I received a phone call from an insurance company asking me for more info on the application I had sent them. I told them I'd not sent it and someone else had without my knowledge. The operator told me the details given, which was my full name, DOB, address and mobile number. She sent the application back to me in the post to see if I recognised the writing. I didn't recognise it but the person had put "Mrs" instead of Miss so I thought whoever has done it doesn't know me that well.

On the 21st January I came home to a Yodel card through the door. My neighbour had the item. I opened it and it was 24studio catalogue duvet set and invoice saying the cost was deducted from my credit and I had £265 left to spend on my account. I rang them straight away, was a nightmare and had to hold for half an hour, eventually I got through and the lady said I would receive paperwork within 7 days regarding this and they sent a courier to collect the item the next day. They told me to phone the police and get a crime number and phone them back. The police told me I had to fill in a report with action fraud and so I got a ref from that and phoned the company back and gave that to them. They assured me the account was stopped now.

Today I had just had Yodel at the door with what looked like a duvet with the same catalogue company info on it, again "Mrs" and I refused to accept it. The Yodel guy was great and said he would put refusal as did not order. I phone up 24studio again and they admit another item was ordered on my supposedly frozen account. I asked if there was any other orders going to arrive and they said no.

Can anyone give me advice on what to do now? I guess I need to get my credit report to see if there has been any activity with these fraudulent orders? I'm keeping everything for evidence, and I shuold probably tell all my neighbours not to accept anything for me- if I order anything I will have it sent to my work address. I'm really worried this is going to get worse and worse now. Just any advice would be grateful.

Thanks

cookie365

When couriers come to collect stuff, make sure they're genuine couriers and get a receipt.

It could be a scam whereby the person ordering the stuff pretends to be a courier, and calls round to 'return' the goods a couple of days after the expected delivery date.

unholyangel

What type of insurance? Were the details for it correct (ie if car insurance, were your car details correct, if house, was the information about your home correct)? You said the first order was deducted from your credit card, did you check the card details they held were correct?

LilElvis

unholyangel wrote: »

What type of insurance? Were the details for it correct (ie if car insurance, were your car details correct, if house, was the information about your home correct)? You said the first order was deducted from your credit card, did you check the card details they held were correct?

My reading is that the fraudulent buyer set up a credit account as there is an available balance to spend, rather than charging the OPs debit/credit card. Combined with the bogus insurance application it sounds more like a personal vendetta designed to cause the OP maximum inconvenience rather than financial loss.

sadface41

unholyangel wrote: »

What type of insurance? Were the details for it correct (ie if car insurance, were your car details correct, if house, was the information about your home correct)? You said the first order was deducted from your credit card, did you check the card details they held were correct?

It was an information pack for over 50s life insurance. So just contact details were used. (I'm not over 50 so don't know if again that's deliberate, or the person doing this doesn't know my age but they knew the day I was born and the month).

It wasn't a credit card, it was a credit account- i.e presumably pay the catalogue at the end of the month whilst they run up money on the account.

sadface41

LilElvis wrote: »

My reading is that the fraudulent buyer set up a credit account as there is an available balance to spend, rather than charging the OPs debit/credit card. Combined with the bogus insurance application it sounds more like a personal vendetta designed to cause the OP maximum inconvenience rather than financial loss.

That is correct and I'm working on the basis that this person is trying to cause me a lot of inconvenience.

tomtontom

I'd say this is someone you know. I'd ignore them putting Mrs rather than Miss, that could just be a drop down box they've not selected. They don't appear to be trying to get goods for themselves, but more to wind you up.

I know that's little consolation, one can only hope they'll get bored very quickly.

unholyangel

sadface41 wrote: »

That is correct and I'm working on the basis that this person is trying to cause me a lot of inconvenience.

They're not that bright either. By applying for credit with your details, its not just harassment, its fraud.

shaun_from_Africa

It would be worth contacting the catalogue company again and asking to speak to their fraud or legal department.
Ask them if they log IP details of people applying for credit accounts and if they do, ask if they will ensure that the record that they have is kept and not deleted until this matter is resolved.
They may do this anyway but it wouldn't do any harm to check.