Vodafone Issues

Chownsie79 · 22 January 2016 at 2:36PM

Vodafone used to be a company that was fairly easy to deal with, that is no longer the case.

I've been a customer of Vodafone for many years now, I had a contract for 12 months with them and was a happy customer so signed my wife up to an 18 month deal when she got her phone. At the end of my contract, I moved to a sim only deal to save cash, which has been fine.

My wife's phone still had time to run on the contract, but I planned to do the same once her contract finished. At this point, both phones were visible on the same online account (bills etc), we paid for our bills from our own personal bank accounts. No issues there.

Now we get to the issues............

I asked to put my wife on the same sim only deal, nothing else needed to change. My bill had increased slightly to £22 a month but I was happy for us to both pay that (previously north of £30).

On Jan 6th my wife's bill was £29.67, mine just over £18 - fine, she was still in-between the changes. However, I then got a bill sent to me for £60.72!!! This was broken down into three parts, a balance bought forward for my wife's phone of £21.77, my bill and her next bill. All to come out of my account. I could not understand why she was paying twice in two months.

So I made the call, was bumped to the next person with not explanation from the first and then again to a third person, each time I had to explain the issues. The third person's English was not the best but he told me he'd re-split the bills for the following month (March) and the £21.77 was an error, "do not worry about this" he said.

As I was not confident I called again and was told by the next agent that this was all sorted, he too said the £21.77 would drop off and I'd just pay one combined bill for Feb, split again in March. You can guess what happened a day later...........? £21.77 was taken from my account!!

So I called again last night, bumped between departments by agents with poor English language skills, I was told by the final agent that there is no evidence of a payment for £29.67! He has said there is nothing they can do for another 5 days until their system settles down (also shouting to someone close by in another language). As it was getting toward my pay day, this has taken me into a chargeable overdraft.

Today I will visit a store and if needed, draw a diagram so they understand this very basic !!!!-up! I'll also be visiting O2 and EE to see what deals they have, as I've totally lost faith in Vodafone and their rude employees.