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Remote support for relative - any recs for which app

Ant555
Ant555 Posts: 1,601 Forumite
Part of the Furniture 1,000 Posts Photogenic Name Dropper
in Techie Stuff
I might have to connect remotely to a relatives Windows lap top a couple of times over the next few weeks to help and show him how to do something. More than likely with an accompanying phone call at the same time.

A google shows me several options and many are free for personal use but does anyone have any recommendations or recent experience as to what is the easiest to setup at the other end. Ideally something that they won;t have to install, rather just go to a web site or something as easy as that.

Thanks
«1

Comments

  • Fightsback
    Fightsback Posts: 2,504 Forumite
    Teamviewer, no contest.
    Science isn't exact, it's only confidence within limits.
  • gonzo127
    gonzo127 Posts: 4,482 Forumite
    Part of the Furniture Combo Breaker
    Fightsback wrote: »
    Teamviewer, no contest.

    seconded, use it often with my parents no problem
    Drop a brand challenge
    on a £100 shop you might on average get 70 items save
    10p per product = £7 a week ~ £28 a month
    20p per product = £14 a week ~ £56 a month
    30p per product = £21 a week ~ £84 a month (or in other words one weeks shoping at the new price)
  • Ant555
    Ant555 Posts: 1,601 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 20 January 2016 at 12:44PM
    Thanks for the speedy replies - The teamviewer web site doesn;t seem to be working right now for some reason so i'll try again later

    Cheers
  • Gillor
    Gillor Posts: 803 Forumite
    Part of the Furniture 500 Posts Photogenic Name Dropper
    Another vote for Teamviewer.

    However your relative will have to install it on their machine, although it is not difficult. Video tutorial here.
  • Fightsback
    Fightsback Posts: 2,504 Forumite
    Ant555 wrote: »
    Thanks for the speedy replies - The teamviewer web site doesn;t seem to be working right now for some reason so i'll try again later

    Cheers

    They might be under DDOS attack, webstite crashed or revamp.

    You can obtain it here:

    http://filehippo.com/download_teamviewer/
    Science isn't exact, it's only confidence within limits.
  • GunJack
    GunJack Posts: 11,864 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    yup, T-V is an essential, especially for aged/stupid relatives :)
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
  • bod1467
    bod1467 Posts: 15,214 Forumite
    GunJack wrote: »
    yup, T-V is an essential, especially for aged/stupid technologically-challenged relatives :)

    Be nice now. ;)
  • GunJack
    GunJack Posts: 11,864 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    bod1467 wrote: »
    Be nice now. ;)

    that was the polite version ;)
    ......Gettin' There, Wherever There is......

    I have a dodgy "i" key, so ignore spelling errors due to "i" issues, ...I blame Apple :D
  • debitcardmayhem
    debitcardmayhem Posts: 12,975 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    GunJack wrote: »
    yup, T-V is an essential, especially for aged/stupid relatives :)

    That's why it was first thing mini-gun put on your pc :p
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy
  • tronator
    tronator Posts: 2,859 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Gillor wrote: »
    However your relative will have to install it on their machine, although it is not difficult. Video tutorial here.

    No need to install it, if you only want to receive support. Download the Quick Support customer module and save it on the desktop.

    http://download.teamviewer.com/download/TeamViewerQS_en.exe
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