Confusion over Virgin abroad?

Jaguar_Skills

Can someone explain this to me. Usually I wouldn't need to use my mobile abroad, other than on wifi. But the golf trip we are on we all need data to input our scores into this leaderboard app.

Anyway:

on Virgins site it says you can buy a travel pass which is £6 for 50MB. It says: Browsing online. (Of course, if you’re travelling in the EU, all you pay for is the cost of your Travel Pass – and you’re all set!). I spoke to Virgin and they said that they will warn you when you get to 70% etc of your limit.

I also questioned what happens if I don't buy a travel pass, the woman on the phone said it was £1 for 100MB per day.

Surely it is therefore more cost effective not to buy the pass? I would get 600MB compared to 50MB under the travel pass?

Confused. Can anyone help?

Busybody

I'm always very frustrated when I am abroad with my Virgin mobile!
All they ever do is send texts telling me I need this and that! Even though I'd bought a pass.
They need to make it less confusing!

Jaguar_Skills

I just don't see the point in buying the pass!?

grumbler

Jaguar_Skills wrote: »

...
I also questioned what happens if I don't buy a travel pass, the woman on the phone said it was £1 for 100MB per day.

Never trust any 'wo(man)' unless you get everything in writing or find a confirmation on the website.

£1/100Mb is 1p/Mb, i.e. suspiciously cheap for roaming, and I can't see any confirmation on their website:
http://help.virginmedia.com/system/selfservice.controller?CMD=BROWSE_TOPIC&SELECTED_BROWSE_TAB=portaltab-browse-null&VM_CUSTOMER_TYPE=&CONFIGURATION=1003&PARTITION_ID=1&USERTYPE=1&TOPIC_ID=139215&LANGUAGE=en&COUNTRY=us&payType=paym&device=#

http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1003&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CUSTOM_ARTICLE_CUSTOM_PROFILE=UC-TSC-CABLE&CMD=BROWSE_TOPIC&TOPIC_ID=139215&payType=paym

MikeWhite

Indeed, you should be suspicious, I found this:

http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1003&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CUSTOM_ARTICLE_CUSTOM_PROFILE=UC-TSC-CABLE&CMD=BROWSE_TOPIC&TOPIC_ID=139215&payType=paym

Mobile Web and Mobile Broadband
From within the European Union*, Switzerland, Channel Islands, Isle of Man, Iceland, Norway and Liechtenstein:
Mobile Web 10MB Travel Pass = £1.40 Text 'BUY 10MB' to 23456
50MB Travel Pass = £6 Text 'BUY 50MB' to 23456
250MB Travel Pass = £20 Text 'BUY 250MB' to 23456
Mobile Broadband 10MB Travel Pass = £1.40 Text 'BUY 10MBB' to 23456
50MB Travel Pass = £6 Text 'BUY 50MBB' to 23456
250MB Travel Pass = £20 Text 'BUY 250MBB' to 23456

So, £6 for 50 MB!!!!!

Jaguar_Skills

Thanks for your help guys, I mean it never seemed right that the pass was more expensive. Will buy the £6 bolt on I think.

Jon_01

I'd also beware the comment ' I spoke to Virgin and they said that they will warn you when you get to 70% etc of your limit'

Your usage is only sent to your home network (Virgin) once every 24 hours from the roaming network. therefore if you use a stack of data between there's no way Virgin can tell you you're getting close to your limit...

System

Data is always routed via the home network's APN, so they can actually tell how much data is used in real time.

Jon_01 wrote: »

Your usage is only sent to your home network (Virgin) once every 24 hours from the roaming network. therefore if you use a stack of data between there's no way Virgin can tell you you're getting close to your limit...