Problem with TSB contactless?

masonic

Anthorn wrote: »

Not really all that confusing when we consider that contactless at TSB is subject to status. I think in my case my account has been restricted and TSB have not told me about it. Since my problems with contactless started when I upgraded to Classic Plus I must conclude that the restriction applies to Classic Plus and not to Classic which doesn't have contactless cashback. It smells really bad to me.

What do you suppose is different about the way you operate your account that has led to your account being "restricted" while others with Classic Plus accounts have reported no such restrictions?

For example, I have 2 Classic Plus accounts, but only use one of them for cashback. I keep my accounts topped up to earn maximum interest, cycle money through them once a month to meet the funding requirements and don't use them for anything other than contactless payments. I don't seem to have been "restricted".

Biggles

adindas wrote: »

TBH, the theory which some people have suggested that fail contactless transaction is used by TSB to restrict the maximum £5 cashback does not stand. If they want to do that it is less complicated for TSB to restrict the maximum cashback the people could earn. For instance £1 instead of £5.

I suspect the theory does stand; I've never had problems like this with other cards and the original TSB Classic Plus thread had a lot of contributors confused by contactless transactions failing unexpectedly (though not as often as 'every other payment'). But I don't want to pay by C&P, so before spending my £100 each month I go to an ATM and 'Unlock PIN'. That's done enough so far.

If they cut the maximum cashback, nobody would bother with the account.

badger09

Biggles wrote: »

If they cut the maximum cashback, nobody would bother with the account.

I would :cool:

adindas wrote: »

Also keep in mind TSB plus is already the front runner as one of the best available account in term of earning e.g. Interest, Switching Incentive, additional very good rate of RSA. So even without contactless debit card incentive people are still using TSB.

^^^^^ This ^^^^^

Biggles

Biggles wrote: »

If they cut the maximum cashback, nobody would bother with the account.

I'll rephrase that: if they cut the max cashback, nobody would bother chasing it for the sake of a quid a month. But, while the other benefits continue, obviously they will attract punters too.

But I'm still a fan of the contactless 'conspiracy theory'.
;-)

MarkFromCornwall

Biggles wrote: »

nobody would bother chasing it for the sake of a quid a month.

A pound a month is £12 a year and some of us have two of these accounts so that's £24. MoneySavingExperts can't afford to be casual about such sums. :rotfl:

anoncol

MarkFromMullion wrote: »

A pound a month is £12 a year and some of us have two of these accounts so that's £24. MoneySavingExperts can't afford to be casual about such sums. :rotfl:

Some of us have 6 between a couple!

I've just been resetting a couple of my pins

JasonC1969

Hi,
I spoke to my local TSB branch manager and he told me that TSB are aware of an ongoing issue with some shops refusing TSB contactless cards. He said that these shops do not recognize TSB as they were previously Lloyds-TSB and they haven't updated their software to accept TSB contactless cards. He said that any time TSB Head Office are aware of an issue they contact the store involved to try and resolve the issue. I have noticed that lots of shops still do not accept mine.

Biggles

JasonC1969 wrote: »

I spoke to my local TSB branch manager and he told me that TSB are aware of an ongoing issue with some shops refusing TSB contactless cards. He said that these shops do not recognize TSB as they were previously Lloyds-TSB and they haven't updated their software to accept TSB contactless cards. He said that any time TSB Head Office are aware of an issue they contact the store involved to try and resolve the issue. I have noticed that lots of shops still do not accept mine.

With respect, I think that is total BS. I have always found that, if the card's contactless function is blocked (which is by TSB's security settings), then C&P will still work fine. Maybe that's the 'party line' he has been told to tread.

Gilbo_Baggins

I have 2 tsb accounts and in all the time the promotion has been running I've got a fiver each month on both cards and only ever needed to end the pin in once for each card at the start.

Kernel_Sanders

Used my TSB card for a contactless payment in BM yesterday as usual. Tried to use it (for the first time) at the Post Office today but the screen didn't even show the contactless display, only the one asking for a PIN. Tried at adjacent counter, same thing. Staff said both readers had accepted contactless all day. Went to Poundland 20 minutes later expecting to confirm the card was ready for it's second use of PIN but it was accepted! What is going on?