Problem with TSB contactless?

colsten

No PIN-malarky if you use Apple Pay :cool:

Ballard

colsten wrote: »

No PIN-malarky if you use Apple Pay :cool:

But then I've now tried Apple Pay twice on two separate occasions in my local Tescos and despite beeping and displaying 'done' it didn't work. My card worked first time both times.

colsten

That's weird. Never happened to me, touch wood (touch iPhone).

zolablue25

katejo wrote: »

I really wish that it was possible to talk to a real person instead of getting automated responses.

I phoned the TSB contact number (as posted on their website) last night and I spoke to a very pleasant real person. I had to through the automated service first but when it asked what my issue was I don't think the system recognised it and it put me straight through to a real live human being.

katejo

OK hadn't thought of that. I used it last night with the PIN to withdraw a small amount of cash as a test but not to pay for anything. I mainly use this account for savings so don't do transactions most of the time. Like yourself, I just want the contactless points and the 5% interest.

katejo

It asked for a PIN so I thought that there was a fault with contactless and I switched to use a different debit card. I didn't want to use the TSB if I wasn't going to get the points/cashback. However I now realise that I will have to try again and enter my PIN. Will try it on the way home today.

Ballard

katejo wrote: »

It asked for a PIN so I thought that there was a fault with contactless and I switched to use a different debit card. I didn't want to use the TSB if I wasn't going to get the points/cashback. However I now realise that I will have to try again and enter my PIN. Will try it on the way home today.

I'm just happy that I'm not the only one to get the wrong end of the stick when it happened to me.

MDMD

Even though TSB don't use card readers they are card reader enabled for some strange reason. So I put my card in my Nationwide card reader, use any function that requires the pin, and up to now it has worked each time without fail.

No idea if this is just a fluke but it works for me!

20aday

Ballard wrote: »

But then I've now tried Apple Pay twice on two separate occasions in my local Tescos and despite beeping and displaying 'done' it didn't work. My card worked first time both times.

I tried Apple Pay in my local Tesco (Metro) on Monday and despite it working aOK in the past two different cards refused to work.

Probably a faulty terminal; when I used it another time the card reader asked me to insert my card/enter a PIN.

Vortigern

MDMD wrote: »

Even though TSB don't use card readers they are card reader enabled for some strange reason. So I put my card in my Nationwide card reader, use any function that requires the pin, and up to now it has worked each time without fail.

No idea if this is just a fluke but it works for me!

It's certainly worth a try.

I thought I had a foolproof method - draw £10 from an ATM before going shopping. It didn't work; the next purchase requested a PIN!

There must be a degree of randomness in their PIN requests.

I wonder whether TSB set their own PIN check policy, or is it standard across all Visa contactless debit cards?