Successfully reclaimed account package charges

Kristine_H

Yep!

Sent an email following the websites guide on saturday and today I have a payment of £250 into my account!!!!

Huge thanks MSE!

Just waiting to hear back about my bank charges now

Mersey_2

Well done!

Fitzie123

So chuffed - filled in the resolver form, had a five minute call from lloyds bank, refund of all charges plus interest to the tune of £1379.82 heading into my account! Thank you!:j

Jamiemax86

So easy!! filled out an email via resolver app on Sunday evening (16th)and had a call today (19th)to say they (lloyds bank) will repay all my charges back since 2009, a payment of £980, thank you MSE

Claire_Y

Me too, just received 313.

Princess_jules

Had a call from Lloyds tonight asking lots of questions and agreed they would investigate. However, they did say that if I claim then they will change my account to a classic account and I will not be able to keep the benefits of my current account with them! Can they do this?

Nearlyold

Princess_jules wrote: »

Had a call from Lloyds tonight asking lots of questions and agreed they would investigate. However, they did say that if I claim then they will change my account to a classic account and I will not be able to keep the benefits of my current account with them! Can they do this?

Yes of course they can because that is what you've asked them to do by complaining that you were missold whatever packaged (silver gold or platinum) account you are on. It would not make sense for them to refund your package account fees then keep you on the same account still paying the same fee.

dunstonh

Princess_jules wrote: »

Had a call from Lloyds tonight asking lots of questions and agreed they would investigate. However, they did say that if I claim then they will change my account to a classic account and I will not be able to keep the benefits of my current account with them! Can they do this?

ROFL. You are complaining you didnt want the benefits. So, make your mind up!

[Deleted User]

Princess_jules wrote: »

if I claim then they will change my account to a classic account and I will not be able to keep the benefits of my current account with them! Can they do this?

If you complain that the benefits of your current account are useless to you and demand a refund, do you really think the Bank will allow you to continue receiving those "useless" benefits?

If you want to be certain of keeping the benefits, you'll have to withdraw your complaint. Of course, if your complaint is not successful, then your account will remain as it is.

Barney1761

Snap! thanks to MSE, I too filled in form and emailed it beginning of January..within a week I had response telling me Lloyds were refunding my Platinum charges from last 5 years plus interest. checked my account and lo & behold, nice tidy coupla grand. I had changed my account from Platinum to Classic @ July last year because I realised (took me long enough) I wasn't getting any benefit by keeping it as I had a company car & 'phone. Have now opened a Classic Plus account which pays 5% and no account charges!! thanks to MSE..again!

mark_sykes

Princess_jules wrote: »

Had a call from Lloyds tonight asking lots of questions and agreed they would investigate. However, they did say that if I claim then they will change my account to a classic account and I will not be able to keep the benefits of my current account with them! Can they do this?

this neatly sums up what is wrong with so many of these claims.

"I want all my money back, I was illegally mis-sold this account!!

"wait, you're telling me I cant have all my money back AND keep the phone/travel insurance that I apparently never asked for/wanted in the first place"