Freezer broken during house move...

greeneggsandham

Ok, so I just moved house...:j

The day before the move we defrosted the fridge freezer (movers were there doing packing so they saw it working).

After the move we left it 24 hours before plugging back in....

Completely dead, no light, no sound, nothing.

Movers are saying they can only compensate if there's visible external damage. But it has to be something that happened during the move, because it was working right up until we switched it off.

They have offered me a second hand fridge they have in storage, should I accept? I can't tell whether they are being really helpful, or getting out of their responsibilities!

I'd appreciate some unbiased opinions as the stress of the move has left me unable to think straight!! :undecided

Grenage

I think it's unreasonable for them to repair or replace (especially if there is no visible damage); sometimes machines just don't turn back on.

It might be a connection knocked loose, or it could be something more. I think they're being helpful with the offer of another fridge.

JP08

Simple things first ... the fridge has no power going to it. Otherwise the compressor would run or the light would come on (or you are really unlucky and both have died at the same time - very unlikely)

Have you tried it in a different socket ? - the house is new to you, could be a dodgy socket.

Next is the fuse. And, while you're at it, have a really good look at the cable. It's all too easy to step on / trap the lead when moving - but any cable damage should be visible, as should any pull at either end - a cable that has been behind a fridge is never clean, but the bit that has been pulled out of the fridge or plug end may be.

davidmcn

May well just have been its time to die. Not everything likes being moved.

sheramber

Have you had an engineer out to confirm what is actually wrong. It may be fixable.

greeneggsandham

I've tried it on a different socket, and I tried another appliance on the socket behind the fridge, so it's not the socket. Tried a brand new 13A fuse in the fridge plug, and tried that fuse in a different appliance just to be extra certain, so it's not the fuse. I did wonder whether the cable just got yanked out a bit, but I can't tell (its clean all over I'm afraid!). It would be a shame to buy a new fridge if it's something that simple.

greeneggsandham

sheramber wrote: »

Have you had an engineer out to confirm what is actually wrong. It may be fixable.

Yes I think next step will have to be get a quote for repair, although everyone is telling me it can cost almost as much as a new one. I was just hoping it would be covered by the removers insurance, as it happened during the move.

JP08

If you haven't got the suitable kit (a multimeter, and possibly a soldering iron) or a smidgeon of electrical knowledge then the repairman is you only option.

In our house, the fridge would have been unplugged, the cover off the connections on the back, the cable checked for continuity, and in the event of a lack thereof, a new one made up and fitted from the stock of "useful stuff" in the garage. But I realise that not everyone has the same approach to "warranty may be voided if cover removed" labels :O)

HouseBuyer77

How old was it? The firm would probably only pay out the cost of a like for like replacement, so including depreciation. If you bought it last week, new fridge freezer. If you bought it 5 years ago, maybe nothing at all.

missbiggles1

greeneggsandham wrote: »

I've tried it on a different socket, and I tried another appliance on the socket behind the fridge, so it's not the socket. Tried a brand new 13A fuse in the fridge plug, and tried that fuse in a different appliance just to be extra certain, so it's not the fuse. I did wonder whether the cable just got yanked out a bit, but I can't tell (its clean all over I'm afraid!). It would be a shame to buy a new fridge if it's something that simple.

But do you actually need to buy a new fridge if the removal company has offered you one?

caprikid1

I'm afraid that this sounds like you should grab their kind offer of a replacement Freezer. Sounds like the cable has been damaged in the move but it will be difficult to prove it.


What does their contact say ?