VERY slow broadband and Poor service from Plusnet

DREKLY

David P24, that's an interesting reply, in particular about NOT turning off a router;
I am not sure exactly where in Cornwall that Kate is located, but your question about "have you checked 4G in your area" made me smile,

as where I am in Cornwall, only 7 miles from Penzance, 4G does not exist!!
and 3G is marginal too, confirmed by EE and other cellfone network providers !!

DavidP24

I can imagine how hard it is living in an area where you are the "poor relation" all the time, however, it does seem to me that 4g rollout is going faster than broadband.

It is disgusting that after all these years Cornwall is treated this way, they should have put fibre there 1st after the shambles of Broadband.

The router training thing has always been an issue where they have this automatic thing to go lower and lower till they get a decent line.

I have seen some areas where in the 70's they shared the copper to houses, this made broadband speed rubbish because even with the splitter there are calls from neighbours on the wire.

What matters is how high has it been in the past, OP suggests it was higher which leans towards them setting it low.

They can "re-train" the line at any time but they want to make sure they have removed what caused the problem (e.g. the lack of a splitter on an extention or faulty wiring.

Once that starts you need to leave the router on because the length of time the line has maintained a speed is a factor is what they determine a safe speed.

There are BT tools that will say what you can expect in your area and tests you can run by using a different login on your router but best to start with Plusnet re-training the line.

kwikbreaks

It's not possible to install broadband on a shared line so that won't be a factor. The only thing under the customer's control is the internal wiring and I posted relevant links in post #10.

It's not true to say that there would be no callout charge unless there is a customer wiring fault. Calling them out with no fault found may involve a cost too.

Anyway the OP only made the initial post with zero contact since so we are probably all wasting or time on this one.

DavidP24

kwikbreaks wrote: »

It's not possible to install broadband on a shared line so that won't be a factor. The only thing under the customer's control is the internal wiring and I posted relevant links in post #10.

It's not true to say that there would be no callout charge unless there is a customer wiring fault. Calling them out with no fault found may involve a cost too.

Anyway the OP only made the initial post with zero contact since so we are probably all wasting or time on this one.

I was not referring to a shared line, but a strange way they used to multiplex copper lines in the 70's, it is not sharing per se but has similar effect.

Thanks for update about "no fault found" if they tried that on me I would dispute it unless the problem was resolved.

The OP may not have had a chance to update but perhaps someone else in the community is helped by the thread

Rubidium

DavidP24 wrote: »

I

I have seen some areas where in the 70's they shared the copper to houses, this made broadband speed rubbish because even with the splitter there are calls from neighbours on the wire.

DavidP24 wrote: »

I was not referring to a shared line, but a strange way they used to multiplex copper lines in the 70's, it is not sharing per se but has similar effect.

You are wrong.

When telephony was supplied using DACS, it was not possible to have ADSL provisioned unless the DACS was first removed.

My line has a DACS. Can I still obtain ADSL service?
If your line has a DACS (a device BT use to share a pair of copper wires between two phone lines), it must be removed from the line prior to ADSL activation.

DavidP24

Well I am not technical enough about comms to know the exact details of kit names, I got involved to help someone who was elderly and scare of the threat of a call out charge.

I looked up DACS and it does not seem to be that because as you say it is not at all compatible, thanks for the info though, I like to be educated.

I put the kit on the master socket and I did some tests for them as advised by engineers.

The explanation was give by CEO's office of TalkTalk, they said that it was the way the lines were connected from the homes to the green boxes. That house had two lines previously in dial up days one for internet and one for phone, so may be to do with that, second line was dropped and ADSL was faster with BT before TT.

They said that cabling of this sort rarely gets above half a meg and that BT would replace free if my friend was a BT customer but they would charge TalkTalk £1k to do it. So TT advised they leave TT and got with BT which is what they did and sure enough, BT replaced the wiring. From what I gather in these situations they put cabling in that is fibre ready but they deliver a speed of ADSL.

I do not know that the OP had this but as other people may be experiencing similar problems though worth sharing.

Ironically, I went to a cafe in same area a few months back and they have similar problem, speeds dire, connections dropped randomly for no apparent reason. He said his line comes in from flat upstairs so he is not able to do much. He is with BT and paying a lot for biz broadband, but is same old thing, if it is found to be a wiring issue in your premises you pay a call out charge, not sure if uprading to fibre would help him unless they would actually wire to his premises.

cajef

DavidP24 wrote: »

It is disgusting that after all these years Cornwall is treated this way, they should have put fibre there 1st after the shambles of Broadband.

Not sure what you mean by this, did you see my post #5 in this thread.

I am in Cornwall and have been on FTTP in a residential property for over two years, large areas of Cornwall now have FTTP/FTTC.

http://www.superfastcornwall.org/programme