Help Eon are ripping us off!!??

matelodave

Is your bill based on actual meter readings or estimates - if it's estimates then go an read you meter and do your own sums and ask OVO to use your meter readings. Do not accept estimated bills. And don't forget at an estimate is a GUESS and will remain as a guess until they get actual meter readings.

Do you actually understand how the DD works. You are paying £54.50 a month = £654 a year. I'd guess that you would be like most people and use around 65-70% of your energy in the five months Nov-March and the other 30-35% in the seven months April-October. Your DD payment average it out over the whole twelve months

You can estimate that that's around £425/5 = about £85 a month in the winter and £33 a month in the summer. You should therefore be using about £30 more energy than you are paying for now and about £20 less in the summer months. This should balance out by around October/ November next year depending on when you started.

It's up to you to keep an eye on your bills and meter readings to make sure that your consumption roughly follows that profile - if it doesn't then get your DD adjusted so you don't get a large credt or debit at the end of your contract.

I'm with FU and give them a meter reading every month, give them my own estimates (which are a lot more accurate than theirs) and get my DD adjusted if my estimate goes too far out - I've just dropped my DD from £77 a month to £25 to get it back on track by April when my fix ends (The mild winter and being away for most of November & December has caused the anomaly)

Cardew

hubb wrote: »

Moral of the story - Don't believe these so called estimates before you switch.

The call centre staff are all on commission! That says it all really!


If you ring a call centre or even a comparison website saying I pay £xx a month(without giving kWh), can anyone seriously imagine someone in a call centre saying 'we can't match that figure?' and thus lose a chance of commission.

E.ON_Company_Representative

Hi nadiafox,

Regarding your Direct Debit we base it on the last years usage in the property, we know this isn’t always correct, that’s why we rely on actual regular reads, so we can get a better picture of your consumption.

We also have our Direct Debit manager tool, so our customers can manage their own payments and they can lower or higher payments to better suit their circumstances. You do, though, need to manage your account online to use this.

As you said you’ve cancelled your Direct Debit in November, just to confirm this won’t change your tariff by doing this, but you’ll lose your lower standing charge.

Have you made any payments for your usage since cancelling your Direct Debit?

How did you contact us, to let us know that you had moved in? Was it via the phone or on our website?

We can’t put customers in to a contract without having a detailed conversation with them first. To do this would break industry rules. We do, though, put messages on their letters and bills that they “could you pay less.” It’s then up to the customer to either contact us or they can have a look on our website and get a quick and easy quote there.

Our standard tariff isn’t a contracted tariff and the customer can change to another supplier or tariff as they wish without any penalties like exit fees.

We’re rolling out smart meters area by area so they may not be available where you live yet. Have you registered your interest for this? If not, you can do this through our website or over the phone.

Can I ask how big your property is and does your meter have 4 or 5 dials?

Sorry for all the questions, I hope this will give you a better understanding.

Amy:)

E.ON_Company_Representative

Robin9 wrote: »

Cancelling your DD will also mean that you will revert to their standard (ie most expensive tariff)

Hi Robin9

I can confirm by cancelling your Direct Debit, your tariff won’t change. What will change is the standing charge, you’ll be put on the higher one as mentioned to the OP.

I hope this helps.

Amy:)

E.ON_Company_Representative

backfoot wrote: »

As others have pointed out the key information is the conversion of gas meter readings to Kwh. i.e What does the bill say? There is of course an outside chance that Eon has used the wrong meter conversion rate. What meter is in situ?

The electricity consumption looks quite normal to me.

I fear that the gas consumption is very high. Is this because of a large property or more likely carelessness and lack of understanding of the cost of heating? As the previous occupants managed on £99 per month the latter looks most likely.

Finally, and here is the 'rip off'. Eon's Standard Energy Plan is horrendously expensive . Savings of over £700 p.a. can be made against this tariff given the consumption levels indicated. A tariff change is urgently needed to an online version.

In my view, this is profiteering by Eon based on ignorance against ill informed customers. There is something seriously wrong when this is allowed to happen.

The customer has been given information to detect the problems and due to naivety has missed the clues. Sadly, I don't expect others and Eon in particular will have any sympathy.

Hi Backfoot,

I completely understand where you’re coming from but, we can’t enter customers in to a contracted tariff without having a detailed conversation with them first. We need their permission to switch their tariff. We’re limited to 4 tariffs and 3 of these are fixed price deals with various conditions attached. Whereas, our standard plan has no restrictions or fees leaving them free to switch supplier at any time without penalty.

When customers let us know they’ve moved in to a property we supply, we write to them with details of the options open to them. We also put regular “could you pay less” messages on their bills/Annual Summaries to let them know there are cheaper tariffs available. There’s lots of information on our website about our tariffs too. Ultimately, though, it’s down to the customer to talk to us about different tariffs or switch themselves through our website. To put them on contracted products without this conversation would put us in serious breach of industry regulations.

Amy:)