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Sky not picking up signal since electric went off

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Comments

  • Head_The_Ball
    Head_The_Ball Posts: 4,067 Forumite
    milliemonster wrote: »
    There is no signal strength or signal quality at all, Lock indicator says 'not locked'
    Is it the same on both your Sky boxes?

    If yes, then that strongly suggests a Dish alignment, LNB fault or cable fault, all easily checked and fixed.

    I suggest that you take Macman's advice above to:
    call Sky and ask to cancel because you can't make it work and can't afford a service call-that always results in the offer of a free service call.

    Good luck. :)
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Did you check the TV Source setting?
    No free lunch, and no free laptop ;)
  • Head_The_Ball
    Head_The_Ball Posts: 4,067 Forumite
    macman wrote: »
    Did you check the TV Source setting?

    It must be correctly set as she was able to check the signal strength from the Sky boxes.
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    So I'm guessing wind or weather has affected the cabling or LNB. Either way, a cancellation call to Sky is the quick and free solution.
    No free lunch, and no free laptop ;)
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