Delight Mobile - Account log in problems ??

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Anyone else having problems logging into their Delight Mobile account? Seems to say either the phone number or password is wrong.

Not a big deal but reluctant to click the forgotten password button as I know the one I enter is correct. Been like this for a couple of days mow.

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  • Swipe
    Swipe Posts: 5,109 Forumite
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    I refused to create an account with them and give them my details after reading about their data sharing policy. All aspects of the account can be managed directly from the phone and top-up vouchers bought from a shop with cash.
  • DeeCee
    DeeCee Posts: 65 Forumite
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    I have a similar problem. When I login I get the following message...

    "Not Found
    The requested URL /user/myaccount/*MobileNumberHere*/******/Tmppwag== was not found on this server."

    Been like this since last week. This was my first login in 2016

    Tried a password reset but never receive the reset email. DelightMobile have contacted me on this address in the past.

    A friend on DelightMobile has the same problem.
  • diamonds
    diamonds Posts: 6,048 Forumite
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    http://www.delightmobile.co.uk/contact-us

    Send a email from their webpage


    New look website, looks much more professional.
    SO... now England its the Scots turn to say dont leave the UK, stay in Europe with us in the UK, dont let the tories fool you like they did us with empty lies... You will be leaving the UK aswell as Europe ;)
  • tyllwyd
    tyllwyd Posts: 5,496 Forumite
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    diamonds wrote: »
    http://www.delightmobile.co.uk/contact-us

    Send a email from their webpage


    New look website, looks much more professional.


    Shame they didn't proofread all of it though...


    on the table on this page
    http://www.delightmobile.co.uk/delight-bundles
    it says 'unlimitted' and 'to bye dial'
  • diamonds
    diamonds Posts: 6,048 Forumite
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    edited 18 January 2016 at 2:29PM
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    tyllwyd wrote: »
    Shame they didn't proofread all of it though...


    on the table on this page
    http://www.delightmobile.co.uk/delight-bundles
    it says 'unlimitted' and 'to bye dial'

    Outsourcing...you think Voda wanted to become the worst.

    Obviously its outsourced to a non native english speaker, like most things in the UK, thats funny though :rotfl:


    I'm going to bye a delight bundle :T


    Ofcom and outsourcing, making a ar(e) se of communications since before the EU started sticking its capping beak in :D
    SO... now England its the Scots turn to say dont leave the UK, stay in Europe with us in the UK, dont let the tories fool you like they did us with empty lies... You will be leaving the UK aswell as Europe ;)
  • Harold.Finch
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    I am the OP and I have found out why my log in was failing.

    Before the website was changed I could log in with my number in the form 07574xxxxxx but now the site requires this entering as:-

    447574xxxxxx

    I found this out by send the request to check my password and the reply presented my number in this format, which now works for logging in.

    However, when you do get logged in there are a number of features that do not work and the page just sits there.

    Still good rates though and in my case, solid signal, both speech and data.
  • diamonds
    diamonds Posts: 6,048 Forumite
    Debt-free and Proud!
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    I am the OP and I have found out why my log in was failing.

    Before the website was changed I could log in with my number in the form 07574xxxxxx but now the site requires this entering as:-

    447574xxxxxx

    I found this out by send the request to check my password and the reply presented my number in this format, which now works for logging in.

    However, when you do get logged in there are a number of features that do not work and the page just sits there.

    Still good rates though and in my case, solid signal, both speech and data.


    Harold send a message with the faults and the third party webbie can finish the job :)
    SO... now England its the Scots turn to say dont leave the UK, stay in Europe with us in the UK, dont let the tories fool you like they did us with empty lies... You will be leaving the UK aswell as Europe ;)
  • hairydog
    hairydog Posts: 13 Forumite
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    It looks as if whoever designed the new Delight Mobile website was from the "colouring in" side of things. Almost none of the facilities actually work.

    You can log in by giving your phone number as 44757... but password resets don't work: you do get an email but it has a blank "new password". However, you can simply register the number again. They send a text as before with a 4-digit code. Then you register again and choose a new password (or the old one again).

    The facility to "add a number" to your MyDelight account doesn't seem to work. It certainly doesn't merge the accounts in any meaningful way.

    The voice mail settings don't work, because you need the "old voice mail password" which you don't have. However that is now showing a PHP error in any case. Perhaps they'll get it fixed when the developer gets home from school?

    Has anyone managed to listen to their voice mail messages? If so, how? It won't accept any DM phone number as valid, no matter what way I enter it. But it still charges me 5p each time I try!
  • Swipe
    Swipe Posts: 5,109 Forumite
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    I'd rather avoid 'My delight' anyway and top up via voucher. Wouldn't really want them having my card details.
  • smipx013
    smipx013 Posts: 77 Forumite
    First Post First Anniversary Combo Breaker
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    same problem regarding voicemail for me. Just got the SIM. Topped up £5. Tried to dial 901 to test the voicemail side of things and it keeps asking me to enter my mobile number. It will not accept the number in either the 078*** format or the 44798*** format.

    Each time it takes my 5p

    On the website I managed to register but when I look at the section for "settings" under "personal details" there is no way to change the voicemail pin as I don't know the old pin (tried all the usual 0000, 2222, 1234, 9876, 9999, <blank>....

    Not a great start. Tried calling them as was left on hold for many minutes - gave up in the end. I thin went on to Facebook and sent them a chat 2 hours ago. no reply......

    Is this a joke or what!!

    Seriously worried about porting my number.
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