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TalkTalk order tracking problem

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Neville_Hillyer
Neville_Hillyer Posts: 32 Forumite
Tenth Anniversary 10 Posts Combo Breaker
in Broadband & internet access
On 13 January I received an order confirmation email from TalkTalk which said: "You can now use My Account to follow your order".

So far all attempts to track my order have failed.

I don't recall it being this tedious last time I used TalkTalk a few years ago.

Have others experienced difficulty with this recently and if so how did they resolve it?

Comments

  • TalkTalk
    TalkTalk Posts: 1,948 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Hi there Neville,

    I'm sorry to hear you're having problems tracking your order. Have you received your welcome pack containing your order information? Were you given a live date when your order was placed?

    Thanks
    Emma
    “Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Neville_Hillyer
    Neville_Hillyer Posts: 32 Forumite
    Tenth Anniversary 10 Posts Combo Breaker
    Emma

    Nothing in the post yet but I have a welcome email.

    The estimated go live date stated in the confirmation email is 28 January.
  • TalkTalk
    TalkTalk Posts: 1,948 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Hi Neville,

    I am sorry about that. The router should be with you a few days before the go live date. If you need us to track the order for you please contact us on twitter (@TalkTalkCare) or through our online community which can be found on our website.

    Thanks

    Vicky
    “Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Neville_Hillyer
    Neville_Hillyer Posts: 32 Forumite
    Tenth Anniversary 10 Posts Combo Breaker
    I would be more impressed if TalkTalk were to fix their IT problems.

    It would improve customer relations and reduce the number of people doing Google searches for 'email Dido'.
This discussion has been closed.
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