Need to know my rights!

beckyr86

Thanks for all the replys, I understand that it broke due to the fall so it's technically not a fault with the bike but we have had it less than a week and the bike barely touched the floor (my son didn't even have a scrape) personally I think a child's bike should be able to take a fall as that's what children do .

beckyr86

Exile_geordie wrote: »

that's very true, however, and the OP will need to confirm this, it all depends on where it broke


if it was near to the brake handle as shown below where it screws in and this is what hit the ground then I don think they should cover it

It's the part which is attached to the handlebars which has snapped.

burlington6

maninthestreet wrote: »

What? If I crash my brand new car and damage it, would I expect the dealer to supply me with replacement parts for free??

In the mind of a MSE chancer, the answer is yes

societys_child

Fit for purpose? A bike is supposed to be ridden and stop if the brake is applied.
It's a childs bike from Halfords, how rugged are they supposed to be, or was it sold as an off road/ all terrain/ mountain bike type thing?

Paully232000

ThumbRemote wrote: »

What a load of tripe.

The Consumer Rights Act says goods must be fit for "all the purposes for which goods of that kind are usually supplied;"

It's a child bike. The expectation is that a child will be riding it. Of course it should be designed for children, and to cope with the rough and tumble that entails.

and durability to a standard that a reasonable person would consider satisfactory, and I would say that it is not unreasonable to expect a child would fall from a bike and expect the bike to survive.

George_Michael

Paully232000 wrote: »

and I would say that it is not unreasonable to expect a child would fall from a bike and expect the bike to survive.

But don't forget that there are many factors that will help determine if the bike gets damaged or not in the event of it falling.
Kids fall from bikes all of the time and in the very large majority of cases, they simply get up, dust off their clothes, get back on and ride away. Occasionally though they may have a bad fall and end up with cuts, bruises or broken bones simply from the way they landed.
In reality a bike falling is no different. If it was to land with the handlebars or pedals taking the impact then it's likely that little or no damage would occur but if the handlebars were at just the wrong angle and the impact was taken on the end of a brake lever, that's a lot of energy being absorbed by a very small area.

I'm sure that it would be easy to build a child's bike that wouldn't get damaged but how much would it cost and would parents be willing to spend the money?

beckyr86

I emailed my local store with a picture of the break and they have said they will replace it free of charge as its new, thanks for all the helpful replys

Undervalued

George_Michael wrote: »

But don't forget that there are many factors that will help determine if the bike gets damaged or not in the event of it falling.
Kids fall from bikes all of the time and in the very large majority of cases, they simply get up, dust off their clothes, get back on and ride away. Occasionally though they may have a bad fall and end up with cuts, bruises or broken bones simply from the way they landed.
In reality a bike falling is no different. If it was to land with the handlebars or pedals taking the impact then it's likely that little or no damage would occur but if the handlebars were at just the wrong angle and the impact was taken on the end of a brake lever, that's a lot of energy being absorbed by a very small area.

I'm sure that it would be easy to build a child's bike that wouldn't get damaged but how much would it cost and would parents be willing to spend the money?

Exactly!

This is rather like watching a Formula One driver climb out and walk away unscathed from a 150 MPH crash then expecting a £10K hatchback to give the same level of protection! If you spend £X million on the last word in everything......

I'm sure titanium brake levers are available but would probably cost more than this whole bike!

As I said it comes down to what is reasonable. It it happens to have been fitted with a brake lever that is exceptionally brittle from a bad batch then the OP has a case. If it is of an average quality consistent with the price then she doesn't.

paddyrg

beckyr86 wrote: »

I emailed my local store with a picture of the break and they have said they will replace it free of charge as its new, thanks for all the helpful replys

Then you have had excellent customer service, not necessarily an application of rights :-)

neilmcl

paddyrg wrote: »

Then you have had excellent customer service, not necessarily an application of rights :-)

Or probably somewhere in the middle.