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Damaged carpet by spillage.
lenht1951
Posts: 6 Forumite
Okay here goes, I buy thermic seal glue in a plastic squeezy container. I read the instructions, apply the thermic seal, as directed, to my wood burner door and as I am doing so the plastic bottle cap flies off and deposits glue all over my two week old carpet. :mad: The wife is not happy to say the least, but, who is responsible for the clear lack of instructions on the item. Who do I contact to complain to, the manufacturer or the shop that sold the thermic glue, who do I take to court should it reach that conclusion. I have contacted the manufacturers who state that advice is available on their TV / video channel and on their web site but the thermic seal bottle label gives no indication of this whatsoever nor does it give a web address. Thanks in advance. :money:
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Okay here goes, I buy thermic seal glue in a plastic squeezy container. I read the instructions, apply the thermic seal, as directed, to my wood burner door and as I am doing so the plastic bottle cap flies off and deposits glue all over my two week old carpet. :mad: The wife is not happy to say the least, but, who is responsible for the clear lack of instructions on the item. Who do I contact to complain to, the manufacturer or the shop that sold the thermic glue, who do I take to court should it reach that conclusion. I have contacted the manufacturers who state that advice is available on their TV / video channel and on their web site but the thermic seal bottle label gives no indication of this whatsoever nor does it give a web address. Thanks in advance. :money:
Your contract is with the shop you bought it from.
How far did it 'fly'? Had you opened the glue at this point?Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
Are you looking for a line in the instructions saying something like "do not spray this glue all over the carpet"?Okay here goes, I buy thermic seal glue in a plastic squeezy container. I read the instructions, apply the thermic seal, as directed, to my wood burner door and as I am doing so the plastic bottle cap flies off and deposits glue all over my two week old carpet. :mad: The wife is not happy to say the least, but, who is responsible for the clear lack of instructions on the item. Who do I contact to complain to, the manufacturer or the shop that sold the thermic glue, who do I take to court should it reach that conclusion. I have contacted the manufacturers who state that advice is available on their TV / video channel and on their web site but the thermic seal bottle label gives no indication of this whatsoever nor does it give a web address. Thanks in advance. :money:
I am not surprised they didn't say that, are you?
On the other hand perhaps you were expecting something like "take care when using this product", or "protect other surfaces".
Whilst that might be a reasonable expectation these days, do you really need to be told that?
In my opinion, there is no-one to blame but yourself - for using the stuff so carelessly.
Why did the plastic bottle cap "fly off"?0 -
The only one I can see at fault is the OP0
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Instructions on small plastic squeezable bottle (to inject the adhesive you squeeze bottle after cutting the tip. at the marked point)
' Ensure grove is clean and grease free. Shake bottle before use. Inject adhesive into groove and press rope into place.Light stove, close door and gradually increase heat temperature over a 30 minute period'
Further instructions on website to which there is no information or lead to on the bottle say
Remove woodburner door. Place door on large sheet.!!!!!
Any helpful advice would be appreciated0 -
Okay here goes, I buy thermic seal glue in a plastic squeezy container. I read the instructions, apply the thermic seal, as directed, to my wood burner door and as I am doing so the plastic bottle cap flies off and deposits glue all over my two week old carpet. :mad: The wife is not happy to say the least, but, who is responsible for the clear lack of instructions on the item. Who do I contact to complain to, the manufacturer or the shop that sold the thermic glue, who do I take to court should it reach that conclusion. I have contacted the manufacturers who state that advice is available on their TV / video channel and on their web site but the thermic seal bottle label gives no indication of this whatsoever nor does it give a web address. Thanks in advance. :money:
You've missed out some vital info
How expensive was the carpet
Did people then walk in it and subsequently ruin their shoes/boots/jeans
Did you buy it from B&Q by any chance0 -
Jeez take responsibility for your own fault, claim on your house insurance.0
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Well thanks for all the helpful sympathetic posts. I will consider this now closed.0
This discussion has been closed.
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