Unsure what I can or should do, could you advise please?.

Legacy_user

Unsure how I should proceed, maybe you could advise please?.

Nov 7th, made enquiry in local EE shop re homephone and broadband as we would be moving hose and wanted to change from talktalk. Stated that I would want to keep landline number and and if we did place an order, could it be activated on 19th Nov. I was told this could be done if I placed the order within a day or so.

Nov.8th. Placed the order after confirming all of the above. Informed new router would come to my old address via letterbox. Later in the day, email from EE saying I would have a new number.

Nov.9th, told EE shop about new number but they said, “don't worry, it's a standard letter”.

Nov.10th, email from EE issuing me with an incorrect password, informed shop, they said it can be changed after you “go-live”.

Nov.11th, email from EE informing me router was going to be delivered the next day to NEW address and a signature would be required. Aborted this till we had moved in.

Nov. 19th move day, no phone connection.

Nov 20th, router arrives, but no internet connection. Phoned EE for 2 hours, told go live day would be Dec.18th. I said I was disgusted and would go to press. Connected on Dec.2nd..

Dec, 8th, invoice from talktalk, phoned them to discover EE had failed to notify them I was changing and as such, there was no cancellation in place. I cancelled there and then, but was told there would be a further month to pay up to Jan. 8th.

Dec. 9th, visited EE shop where order placed, complained to manager, he made his own enquiries and said he would endeavour to have me reimbursed £40. (Bill actually £42.10 I think).

Jan 14th. Still no news, despite several visits.

So, what would you advise?