LG Customer Service is appalling!

AJXX

discogirl77 wrote: »

Or if anyone has any suggestions on who I can complain to beyond LG, as they clearly couldn't care less about their customers.

Yes - complain to the retailer (Amazon) not the manufacturer.

Perhaps learn your rights and what you are (and are NOT) entitle to before "demanding" replacements and announcing customer service as "appalling" just because you don't get your own way.

It may just be the way it was written, but I've worked customer service myself (not for LG) and you come across as one of "those people" who rings up and moans like the world is ending; demanding all sorts and then wonders why people don't want to help you.

[Deleted User]

grumbler wrote: »

2-years' warranties are more common for mobiles. Are you sure that LG are one of very few mainstream manufacturers offering pathetic 1 year? I am pretty sure they aren't.

Yes, i'm very sure

http://www.lg.com/uk/support-mobile/lg-D855

Period of Coverage
Labour : 12 Months
Parts : 12 Months
Warranty Policy : During the Warranty period, LGEUK shall, at its option 1) repair the LG product using new or used parts that are equivalent to new in performance and reliability or 2) replace the LG product with a product that is formed from new and/or used parts that are equivalent to new in performance and reliability.

LG still haven't returned my phone, and when I call them they're not entirely sure when I'll have it back. Time to ring 0344 847 5454 for the fourth time this week.

Edit: Apparently it's due to be finished being repaired today, there has been delays due to backlogs of repairs (Frankly I'll never be buying an LG phone again) and I should get it early next week...