Can I cancel a holiday and get deposit back? Not booked it Saturday

Angie50

I booked an holiday abroad on Saturday with Thomson and paid a deposit of £400 can I get the deposit back ? I have had nothing but problems with the insurance due to husbands underline health issues anyone any ideas ?:(

Faith177

What do the t&c's state about deposits?

Angie50

I didn't get any

McKneff

They will be there somewhere.
I would keep on trying to get insurance tobe honest.

Faith177

http://www.thomson.co.uk/editorial/legal/booking-terms-and-conditions.html

leylandsunaddict

Deposits are non refundable.

London50

12. If You Cancel Your Booking

If you want to cancel your booking, or part of it, you must contact us as soon as possible. If you have made your booking through a Travel Agency, your agent must advise us of your request to cancel. Once your booking has been cancelled you can expect to receive a cancellation invoice within 14 days. If you don’t please contact us.

To cover the cost of processing your cancellation, and to compensate us for the risk that we may not be able to resell your travel arrangements, we’ll make a cancellation charge on the scale shown below. You are responsible for paying this charge.

Guide To Our Cancellation Charges
These charges are based on how many days before your booked departure we receive your cancellation notice, and are a percentage of the total cost of your booking, not including your insurance premium. If you want to cancel one or more passengers on the booking you’ll have to pay a proportion of the applicable cancellation charge for those passengers.
Period Before Departure When Notice Of Cancellation Is Received Percentage Of Total Booking Price
70 days or more Loss of deposit
69 - 63 days 30%
62 - 49 days 50%
48 - 29 days 70%
28 - 15 days 90%
14 - 0 days 100%

Your deposit is non-refundable, even if the cancellation charge calculated is lower than the deposit amount paid. Where extra facilities or transport options, see Sections 10 and 11.4, are non-refundable, in part or in full, the cost of these will be added to the cancellation charge you have to pay.

If you booked using a Low Deposit Offer, the full deposit amount stated on your confirmation invoice will need to be paid upon cancellation.

The cancellation charge may be higher for certain travel arrangements, such as coach tours or scheduled airfares. Please ask for details of cancellation charges when you book and check your insurance policy to see if you’d be covered for the cost of any cancellation charges.

duchy

Angie50 wrote: »

I didn't get any

Did you book on-line or in an agency ?

leylandsunaddict

Angie50 wrote: »

I didn't get any

But you entered into a contract. Surely you didn't do that without knowing what you were agreeing to?

Voyager2002

Angie50 wrote: »

I booked an holiday abroad on Saturday with Thomson and paid a deposit of £400 can I get the deposit back ? I have had nothing but problems with the insurance due to husbands underline health issues anyone any ideas ?:(

The short answer is 'no'.

However, the terms of the booking oblige you to be covered by travel insurance, and all package holidays and travel agents offer this. In the event that they refuse to offer cover for a member of the travelling party you might be able to argue for a full refund.

Angie50

Thank you all for your information and support but I have looked into it more from your advice and I have now sorted it and Thomson were lovely about it because of issues I have now received a full refund, it could have easily have been no refund I am a very lucky person. Thank you all for your help.