Faulty goods

tokerb

I bought a new Dyson cordless hoover on 22 November however I didn't use it straight away and had it for about 2 weeks before I unpacked it and used it. When I used it for the first time I noticed that the roller did not move and after checking the instructions I discovered one of the connections was faulty. I returned it to the shop I bought it from hoping to get a replacement but they have told me that it has to be returned to Dyson, is this correct?

DCFC79

Who was the retailer ?

Return it for a refund as its faulty.

marliepanda

tokerb wrote: »

I bought a new Dyson cordless hoover on 22 November however I didn't use it straight away and had it for about 2 weeks before I unpacked it and used it. When I used it for the first time I noticed that the roller did not move and after checking the instructions I discovered one of the connections was faulty. I returned it to the shop I bought it from hoping to get a replacement but they have told me that it has to be returned to Dyson, is this correct?

When did you actually report the fault? Within 30 days you have the automatic right to reject it, however it is now over that, so that depends when you told them about it.

As its still within 6 months it is assumed to be faulty and they have to remedy this. Sending it to Dyson to repair it is within their rights.

tokerb

Bought it from Currys

LilElvis

tokerb wrote: »

Bought it from Currys

On what date was it delivered and on what date did you report the fault? The dates are important to establish what your rights are.

tokerb

Thanks for replies.

I only took it back yesterday. I was unsure initially if it was faulty and checked instructions and did some research online before I was sure it actually was faulty. I thought though that my contract was with the retailer but they are actually saying that I must contact the manufacturer, is this the case?

marliepanda

tokerb wrote: »

Thanks for replies.

I only took it back yesterday. I was unsure initially if it was faulty and checked instructions and did some research online before I was sure it actually was faulty. I thought though that my contract was with the retailer but they are actually saying that I must contact the manufacturer, is this the case?

Unfortunately you cannot now reject it for a refund.

You have to allow them to repair it if you want to go down the SOGA route. When they send 'send it to Dyson' did they mean them or you? They have to do it (though often it is quicker to deal with Dyson yourself)

If you are going through some sort of warranty, then that is with Dyson.

tokerb

Bought it in-store on 22 November and reported fault yesterday, 8/1/16 (as I said previously, wasn't sure if it was faulty or I had just missed something or hadn't put it together properly and did some research before I was sure it was faulty).

tokerb

I didn't want a refund, I just wanted a replacement. Initially they said we were to contact Dyson although they did eventually say they would send it for us.

wealdroam

Here is a short extract from MSE's Consumer Rights guide:

Know who's responsible

When returning items, beware shops trying the oldest trick in the book: saying they're not responsible for the shoddy goods and you must call the manufacturer. This is total nonsense!

If a company fobs you off by saying “go to the maker instead”, it's wrong. It's the retailer's job to sort it.

It doesn't matter if it's an iPod from a high street shop or a designer frock from a department store. If something's broken, torn, ripped or faulty, the seller has a legal duty to put it right as your contract is with it.

(the rest of that article is well worth reading too)

Having said that, you may well get a quicker response going direct to the manufacturer.

marliepanda

tokerb wrote: »

I didn't want a refund, I just wanted a replacement. Initially they said we were to contact Dyson although they did eventually say they would send it for us.

Unfortunately you are not legally entitled to either, they can repair the item which it appears they were going to arrange (eventually).