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Contract Advice Needed
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I'm hoping someone here can help.
Around 5 months ago my wife was contacted by EE in regards to a pay monthly sim. As far as she was aware, the deal was for her to pay £15 monthly, but she could stop whenever she wanted.
On agreeing to this, she as sent a sim card, but has at no point received or signed a contract.
She's never used the sim, but a few months back started to receive letters for unpaid bills. She never receives correspondence on how to pay, just letters which demand money or her 'contract' will be terminated and she will have to pay the outstanding amount in full. Her credit rating will also be affected.
She's tried calling them about this, but they state she agreed to the terms over the phone and it's impossible to cancel the 'contract' early.
Today she's received a letter saying her sim has been disconnected for non payment.
She's willing to phone up and pay whatever the outstanding balance is, to get them off her back. I'm worried that she's already had her credit rating negatively affected by this, and also feel that she shouldn't be bound to a 'contract' which she doesn't remember agreeing to over the phone.
How can we resolve this? She doesn't like conflict, so arguing her point on the phone wont happen.
If they can't provide us with proof of agreeing to sign up to a 12 month contract, surely she can't be held to the terms of it?
Around 5 months ago my wife was contacted by EE in regards to a pay monthly sim. As far as she was aware, the deal was for her to pay £15 monthly, but she could stop whenever she wanted.
On agreeing to this, she as sent a sim card, but has at no point received or signed a contract.
She's never used the sim, but a few months back started to receive letters for unpaid bills. She never receives correspondence on how to pay, just letters which demand money or her 'contract' will be terminated and she will have to pay the outstanding amount in full. Her credit rating will also be affected.
She's tried calling them about this, but they state she agreed to the terms over the phone and it's impossible to cancel the 'contract' early.
Today she's received a letter saying her sim has been disconnected for non payment.
She's willing to phone up and pay whatever the outstanding balance is, to get them off her back. I'm worried that she's already had her credit rating negatively affected by this, and also feel that she shouldn't be bound to a 'contract' which she doesn't remember agreeing to over the phone.
How can we resolve this? She doesn't like conflict, so arguing her point on the phone wont happen.
If they can't provide us with proof of agreeing to sign up to a 12 month contract, surely she can't be held to the terms of it?
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Comments
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She can't be held, but they don't care and first will trash her credit history, then will sell the 'debt' to debt collectors. The latter will not be able to do anything, but will poison her life by worthless threats.If they can't provide us with proof of agreeing to sign up to a 12 month contract, surely she can't be held to the terms of it?
Not a small price to pay for a very simple lesson: never agree to anything cold callers offer you and always ask for everything in writing before agreeing.
The only she can do now is to follow the official complaints procedure, then take the case to the ombudsman if needed. And she does owe money for the period from agreeing to the contract until she cancelled it by giving a 30-days' notice to cancel.0
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