Watch repaired 4 times!!!!

mryan321

Hi,

I purchased a Uniform Wares 203 Series watch in August 2014. The watch has continuously failed since then - the first failure being Nov 2014. The same fault every time - one of the numerals fall off inside casing. Its currently back with the manufacturer who are repairing it for a 4th time!

To be fair the manufacturer have been good - they have refunded me postage and are generally easy to communicate with. The retailer (dezeenwatchstore) accepted no responsibility and just redirected me.

Do I have any legal means of saying I want my money back? Or getting a different watch entirely as this one is fundamentally flawed and not fit for purpose. Or am I stuck in a continuous loop of repair after repair after repair!!! :-(

Thanks,
Mark

hollydays

I see deezer this
"unwanted as long as they haven’t been worn and are within 30 days of receipt. The watch must be returned in a resellable condition without any visible marks to the face or strap and must include all original packaging, tags and manuals. The cost of returning the watch to us must be covered by the customer.

If you have a problem with your watch after wearing it this then falls under the manufacturer’s warranty. Repairs and replacements will be dealt directly with the manufacturer."

They are trying to evade their responsibilities.

PCMcGarry

hollydays wrote: »

I see deezer this
"unwanted as long as they haven’t been worn and are within 30 days of receipt. The watch must be returned in a resellable condition without any visible marks to the face or strap and must include all original packaging, tags and manuals. The cost of returning the watch to us must be covered by the customer.

If you have a problem with your watch after wearing it this then falls under the manufacturer’s warranty. Repairs and replacements will be dealt directly with the manufacturer."

They are trying to evade their responsibilities.

Are your sure? His contract is with the retailer and that's where his rights lie.

http://www.which.co.uk/consumer-rights/problem/what-do-i-do-if-i-have-a-faulty-product

hollydays

PCMcGarry wrote: »

Are your sure? His contract is with the retailer and that's where his rights lie.

http://www.which.co.uk/consumer-rights/problem/what-do-i-do-if-i-have-a-faulty-product

Yes, that's what I said.

PCMcGarry

hollydays wrote: »

Yes, that's what I said.

No you didn't.

hollydays

I said they were trying to evade their responsibilities . The contract is with the retailer

unholyangel

PCMcGarry wrote: »

No you didn't.

Hollydays quoted what the retailer has on their website and then said they're trying to evade their responsibilities.

I think perhaps you've misunderstood their post and thought hollydays was saying themselves whats been quoted from the retailers website?

bod1467

PCMcGarry wrote: »

No you didn't.

Yes she did. YOU appear unable to see quotation marks ( " ) and interpret them

hollydays

I put up the terms from the retailers website to show their clearly unfair terms.

unholyangel

Okay now for OP....

OP after 6 months, the onus is on you to prove the item is inherently faulty rather than through wear & tear or misuse (for example).

Once you have done that, you can request a repair, replacement or refund (which can be partial to take into account use you have had of the item) but the retailer can refuse if your chosen remedy is impossible or disproportionately costly in comparison to another remedy.

Any repair they carry out should be within a reasonable time and without significant inconvenience - they should also bear any necessary costs involved - postage, labour, parts etc.

By rights, they shouldn't fob you off to the manufacturer (as thats misleading consumers about their rights) but often, going to the manufacturer can save time and headaches - especially if the manufacturer are covering postage costs.

bod1467

unholyangel wrote: »

Okay now for OP....

OP after 6 months

The first failure was within 6 months.